Bus Semi Sleeper, HTX Van Tai 277 (HTX Vận Tải 27-7), Sep 23, 2019
Trip went smoothly. Drivers didn't speak English so we didn't know at first what to do at the border. Good thing some people who were with me in the bus helped me with the process. Wasn't as bad as I thought the trip was gonna be.
Bus Semi Sleeper, HTX Van Tai 277 (HTX Vận Tải 27-7), Apr 23, 2019
Well, you get what you pay for. It did say on the ticket don't expect much. But I thought it was fine. Staff don't speak English, but as long as you are nice and polite they are also nice and polite so no big deal. No toilet but they make plenty of stops, and I got the feeling that if you asked to stop to use a toilet that would be no problem. Towards the end of the journey, the air con started leaking hahaha was a bit crazy but all part of the fun. Yeah the border is a little hectic but everyone finds their way. It's not up to the bus driver to hold your hand. All in all I thought it was fine and would probably do it again.
Bus Semi Sleeper, HTX Van Tai 277 (HTX Vận Tải 27-7), Apr 17, 2019
To be honest even just sitting on a bus for 24h is not a 5 star experience in general. But a toilet and wifi would habe definitely make the time on the bus better. It is true - bus full of stuff like packages, ready-to-sell-tshirts and ohter things. You got your seat and that’s it - no wandering around as there is people (even staff) laying in the narrow walkway. We got brought to the passport-check-out in Vietnam at the border (btw. 1 USD) and then to the Laos border where it was a little chaotic. But well the bus waited for everyone (at least it seemed like it) and we made the it to Vientiane. Earplugs are a must.
Bus Semi Sleeper, HTX Van Tai 277 (HTX Vận Tải 27-7), Dec 9, 2018
This really gives me PTSD. Would highly recommend against anyone doing this trip. Its not for the faint of heart. 24 hours on a bus is no joke. The place is quite dirty, pillows feel a bit damp so you really aren’t sure what was on it before you. Also the toilet onboard is really smelly and damp too. You can’t wear shoes onboard so I’m not sure how you’re supposed to use the toilet without dirtying your feet with urine and fecal matter. Also the drivers and assistants weren’t friendly to foreigners at all and were actually quite hostile. If you are traveling alone, I would definitely recommend you reconsider because they will bully you. Just don’t do this.
Bus Semi Sleeper, HTX Van Tai 277 (HTX Vận Tải 27-7), Nov 30, 2018
The driver was VERY unfriendly to all the foreigners but the seats were comfortable and it wasn't as bad as I had expected! And it only took us 18 hours!
Bus VIP Sleeper 41, HTX Van Tai 277 (HTX Vận Tải 27-7), Aug 18, 2018
Our trip wasn't as bad as other reviews I have read. The bus was loaded with random packages, and was cramped, but it didn't bother me and my girlfriend too much. The guys on the bus were nice enough, and tried to be helpful at the border (pointing in a general direction, but he did actually take us to the first passport gate).
The only thing that would help is if they spoke even very basic English. But then again I suppose we could learn very basic Vietnamese.
Yes, it was long, but we tried to sleep most of the way and succeeded. Ear plugs are a MUST.
I asked for the toilet and had to wait another 90 minutes for what was a planned stop anyway. No wifi, toilet, so be prepared to be dehydrated for risk of going to the toilet on yourself.
Bus VIP Sleeper 41, HTX Van Tai 277 (HTX Vận Tải 27-7), Apr 17, 2018
The staff has been very rude,they don't speak ONE word of English and they don't care about you, they just about words in their language and treat you bad when you try to ask something. The bus has no WiFi and no toilet,the air conditioning was so high that u need a blanket to stay,they put loud Vietnamese music for almost all night so it was not possible to sleep, and they drive so fast the you cannot lay down. At the border they didn't explain us what we should do and ask us one dollar to Stan our passports (I don't know if it was a real fee or a fake one). Very hard and uncomfortable trip
Bus VIP Sleeper 41, HTX Van Tai 277 (HTX Vận Tải 27-7), Feb 19, 2018
The bus I took was a replacement service so I'm not sure how helpful my review can be. The scheduled bus caught fire so I was offered a replacement bus that promised arrival in 14hr instead of the usual 24hr. Actual journey took 20hr so I just wish that the promised arrival time was more realistic as some of us make changes to our accommodation bookings only to find it gone to waste. The bus we were on seemed to have just completed a trip so it was pretty messy and smelly. We had to switch buses some distance after the border so we waited in a freezing cold restaurant for 2-3hr without any information. In terms of service the staff of 12Go whom I communicated with (Hong Nguyen) was quite helpful and prompt with replies but I guess there are just some things that are out of their control.
Bus VIP Sleeper 41, HTX Van Tai 277 (HTX Vận Tải 27-7), Dec 9, 2017
Said 24 hour and some reviews online said it could be worse. My experience was good. Only took 22hr. Be aware the visa points have no ATM and won't accept card. Carry cash. I had to borrow of the driver and I was a little embarrassed. All in all, bus was comfortable enough and if you don't want to pay the extra for the flight it's a reasonable option. :-)