Offices and counter locations
Bangkok / Hua Lamphong
Address: DOB Gallery, Rama 4 Road, Bang Rak, Bangkok, Thailand 10500
The 12Go pickup point is located opposite Hua Lamphong Railway station (it's only 3 minutes walk from there).
Please take the MRT (Subway) exit number 1. Our offices are 30 meters from the subway exit inside the DOB Building on the ground floor.
We operate from ~ 10:00 to ~ 20:00 every day. If your departure is in the early morning or late at night, please make an appointment or pick your tickets up a day before.
We are, however, usually there until the last boarding pass was collected (this is why we appreciate if you let us know if you are not coming at all).
If you are in a hurry (like arriving on a late flight) and need your tickets in front of the train - please let us know, too.
Please follow this Google Street View link to see around (look for the DOB building and rotate the view 180 degrees to see Hua Lamphong Railway station).
It is very easy to find (just walk across the junction or, better, walk via MRT underground passage to exit #1 - it safer and air-conditioned).
At this location you can:
- pick or print tickets
- visit places around (like Wat Trimit temple or Chinatown)
- have some rest with free aircon, coffee, and Wi-FI
- recharge your devices
Bangkok / Makkasan
Address: Makkasan Airport Rail Link Station, Bangkok, Thailand
Our 12Go Transport office is located near the entrance gates to the railway tracks. The office opens at 08:00 in the morning and closes around 16:00 in the afternoon.
At this location you can:
- book with us
- print your vouchers
- recharge your devices
- get a cold water
On the ground floor you can find the 12Go Transport bus station. Take the escalator in the air-conditioned Express Train building down to the ground floor. We do have daily departures in the morning to Ayutthaya, Hua Hin, Kanchanaburi and Pattaya.
We do not provide storage room for your luggage.
Chumphon / KP Tripadvisor’s Office
Address: Tourist Information Booth, Chumphon Railway Station, Taphao, Mueang Chumphon, Chumphon 86000
The ticket pickup point is located opposite Chumphon Railway station, just a short walk across the street.
The office operates from 4.30 AM – 9.30 PM (04:30 - 21:30) every day. It is advised to collect ticket during working hours.
A storage room service for your luggage is available inside the railway station (price from 20 to 50 THB per day, depending on the size of the bag).
KP’s staff can help you to plan trips and activities in the area.
KP’s location: Google Maps link
Chiang Mai / Bossotel
Address: 10/4 Railway Road, Chiang Mai, 50000
The Bossotel is located opposite Chiang Mai Railway station, about 60 meters on the right side when you leave the railway station.
You are able to collect tickets at the reception 24 hours, every day of the week. We recommend collecting your ticket at least 1 hour before the departure time.
There is a food court inside the station. These restaurants are cheap and they sell take-away-boxes of food and bottled water.
You can store your luggage at the counter inside the train station, on the left side of the entrance. This service comes with a small fee, depending on the size of your baggage.
Bossotel location: Google Maps link
Ayutthaya / Ayutthaya’s Parcel Room
Address: Ho Rattanachai, Phra Nakhon Si Ayutthaya District, Phra Nakhon Si Ayutthaya 13000
The ticket pick-up point is located inside Ayutthaya’s train station, at the parcel room.
As you enter the station the Freight & Parcels Office is about halfway up the left-hand side of Platform 1.
The office is open 24 hours every day. We recommend collecting your ticket at least 1 hour before departure time.
To collect your boarding passes you need to show your passport for identification.
Ayutthaya railway station is located outside the historic town center. It is 4.5 km walking distance from the historical park, on the other side of Pa Sak river.
Location of the railway station: Google Maps link
Suratthani / Phantip 1970’s Office
Address: Highway 4008, Amphoe Phunphin, Chang Wat Surat Thani 84130
The ticket pick-up point is located about 100 meters on the left side of the main entrance of the railway station. (2 minutes walking from the station).
The office operates from 4.00 AM – 9.00 AM in the morning, and 3.00 PM - 8.00 PM (15:00 - 20:00) in the evening, every day. We recommend you to collect ticket during working hour.
There are a cafe and a few small shops selling drinks and snacks, a 7-Eleven, a Family Mart and an ATM machine within 100 meters of the station.
Please follow this link to see the location: Google Maps link
Railway Station / Parcels Office
If you have booked a Thai Railway ticket for a train which is not departing from Hua Lamphong Railway Station in Bangkok we can send your boarding passes to the parcel office inside the Railway Station that you’re going to depart from.
An additional cost has to be charged for this service and you can select either the parcel room delivery service or the Thai Post shipping option (EMS) to your hotel. EMS cannot be used for hotels on islands!
We also can offer international shipping with DHL as registered mail. This service costs extra money (depending on the destination) and the tickets will reach you within a few weeks (estimated 2-3 weeks). It is recommended to pick up the tickets in Bangkok or have them shipped to a parcel office.
If you need any assistance please feel free to contact us via this support form.