Bus VIP 20, Grouptour, Mar 27, 2020
Our bus’s quite clean and comfortable, our trip was on time as the its schedule.But,driver and bus hostess (i guess!?) were unfriendly.
train #SP4 1st Class Sleeper, Laman Express, Mar 26, 2020
Having a waiting room was nice, although not something we felt the need to use. The bathroom was very nice, specifically for a train. Everything was clean. The beds are quite hard and the air conditioner made a really odd inconsist noise that woke me up throughout the night. I can sleep through a steady noise, but this was more of a stop creak. On the trip to Lao Cai we were woken up by "sunrise" music about 20 minutes before disembarking. That didn't happen on the return though. Only about 10 minutes before the arrival did someone come by to wake us.
train VIP Sleeper 4x, Laman Express, Mar 15, 2020
I had a compartment to myself, so that was wonderful. The staff was very polite and helpful. The compartment and toilets were clean and comfortable. The bed was quite hard, which would be a problem for some people. The train was exactly on time.
Bus VIP-Class, Sapa Express, Mar 12, 2020
Very affordable and very comfortable ride
train VIP Sleeper 4x, Laman Express, Mar 10, 2020
We went with Laman Express both ways. Everything was great except noise from the rails, but that is expected, just bring earplugs with you. They gave water bottle, snacks for free. Woke us up in the morning just on time. The bathroom area was clean, there was toilet paper, soap all the time. There was possibility to make a coffee or tea for yourself with a kettle.
train #SP4 VIP Sleeper 4x, King Express, Mar 5, 2020
Beds reasonably comfortable and toilets clean. Train left and arrived on time.
Bus VIP 20, Sapa Express, Mar 4, 2020
Pleasant and comfortable coach. Well looked after by our guide Sophia. Very convenient way to travel to and from Sapa
van VIP, Grouptour, Mar 1, 2020
The van was new and safe, but we started one hour later than stated on our booking schedule and have to call two times to get information about the delay. At the end, the driver dropped us off at the airport with a delay of about half an hour
Bus Sleeper, Sapa Dragon Express, Feb 16, 2020
The bus was comfortable. We showed up an hour early for the bus and it's a good thing since we left to walk up to the bus 30 mins before the bus was scheduled to leave. The driver had a bin of shoes so we didn't need to dig out our shoes at the 2 stops during the trip.
van VIP, Grouptour, Feb 16, 2020
The ride itself was fine but we didn't get a confirmation for the ride so the day before we had to go to the office in Sapa and find out what was going on. At first I was told that the bus was cancelled and that I would need to book a different bus through the lady working there. I said If it was cancelled they needed to tell 12go so that I could be reimbursed. I insisted she call her company to find out what was going on. After a few phone calls I was told to check my email and that a confirmation would be there. I did and the confirmation was there. So after being told it was cancelled I guess they decided to run it after all??? Not too sure but we were the only ones in the bus.
Bus VIP-Class, Sapa Express, Feb 11, 2020
Excellent trip. The staff member on our bus was very regimented and the bus itself is very comfortable with reclining seats and plenty of leg room. Wish all long haul busses were like this!
Bus VIP-Class, Sapa Express, Feb 4, 2020
Very comfortable bus and meeting location very easy to find. Contact the whatsapp number to let then send a photo of the meeting point if can’t find it
train VIP Sleeper 4x, Laman Express, Feb 2, 2020
Since I was traveling solo, the officer offered to change me to a different room that was empty, and leave mine for a group of 3 people. In short, I ended up in one room just for myself. And the other 3 guys got like a private room. Really nice from the staff
Bus Sleeper, Sapa Dragon Express, Jan 31, 2020
Got dropped off right near hostel, & insanely great price:)
train 1st Class Sleeper, Laman Express, Jan 29, 2020
Always hard to sleep on a trian, but very nice facilities and complimentary goods. Wifi could be better.
train 1st Class Sleeper, Laman Express, Jan 24, 2020
Laman train very clean but the bed very hard
train VIP Sleeper 4x, Laman Express, Jan 22, 2020
Good for me
train 1st Class Sleeper, Laman Express, Jan 18, 2020
Great trip, great service. Bit noisy, but hey.. we where on a train.
train VIP Sleeper 4x, Laman Express, Jan 16, 2020
Very pleasant journey. As it was not a busy train (Tuesday night) the two of us had a four-bed sleeper compartment all to ourselves. Washing area and toilet were clean although the toilet paper had run out by morning. We were slightly disturbed by four young men talking quite loudly in the next-door compartment (walls are paper-thin) but they shut up eventually and we got a good night's sleep.
Bus VIP 20, Grouptour, Jan 14, 2020
Bus Semi Sleeper, Grouptour, Jan 2, 2020
Too many stops to pick up and unload passengers which resulted in delay in arrival of bus at final destination.
train VIP Sleeper 4x, Laman Express, Jan 2, 2020
Bus Semi Sleeper, Grouptour, Dec 30, 2019
Overall happy with the journey, bus delayed by 1 hour.Need to improvise cleanliness.
Bus VIP-Class, Sapa Express, Dec 29, 2019
Not very organised, waited half an hour at their offices With no contact then incidentally discovered o coach pulling out was the one I was supposed to be on.
No temperature control on the bus, freezing for 5 hours
train #SP4 1st Class Sleeper, Vietnam Railways, Dec 28, 2019
Toilet is not clean
train VIP Sleeper 4x, Laman Express, Dec 25, 2019
Very nice train, cosy and comfortable cabin, with complimentary softdrinks and snacks. Much better than sleeping bus, where is no enough legroom for average European person, and bad air.
train VIP Sleeper 4x, Laman Express, Dec 25, 2019
train VIP Sleeper 4x, Laman Express, Dec 24, 2019
It’s an ok service but you should put only female cabins I don’t feel safe sharing the cabin with men’s I don’t know
Bus VIP 20, Sapa Express, Dec 21, 2019
Very comfortable. Great service. Safe driving.
Bus VIP-Class, Sapa Express, Dec 20, 2019
Nice bus ,very comfortable,staff and Driver very good
Bus VIP 20, Grouptour, Dec 20, 2019
Bus is clean. However, booked departure at 1840hr but the bus depart at 1930hr. Driver do not speak English at all, made a few stops but we do not know what was going on or where we should stop
van VIP, Grouptour, Dec 19, 2019
Bus was late and we almost mist our transfer. Also the bus had no leg space. Thanks to the help of the driver we got of first so we did make it!
train 1st Class Sleeper, Laman Express, Dec 18, 2019
VIP 2-person sleeper car was great, so much more comfortable to sleep lying down in privacy overnight. The room was nicely prepared for us, including bananas, water, tea, and little baked sweet rolls. Power plugs and wifi are helpful. Beds are very hard and small, and bathroom was out of paper and stopped up within an hour, and I never saw a staff person to tell about it. But there is a proper sink with water for washing up at night/morning, and we really enjoyed the ability to get (almost) a proper night's sleep! Tip: you might want to set an alarm unless you are prepared to be up and out within 5 minutes of the wake-up announcement. Would definitely book again.
train #SP4 1st Class Sleeper, Vietnam Railways, Dec 16, 2019
When booking the location said Hanoi however when the ticket came it said yen vien (yen vien is 30 min taxi from Hanoi. Staff were rude (shouting and banging on your door repeatedly to tell us to get off the train. We didn't even know it was out stop as there was no announcement. Toilet was disgusting
train VIP Sleeper 4x, Laman Express, Dec 15, 2019
The cabin is neat and tidy.
Hot water is also available at train basin. Toilet is clean. Service is good.
train #SP4 1st Class Sleeper, Vietnam Railways, Dec 12, 2019
Booked a return from Hanoi to Lao Cai but the return tickets only took us to Yen Vien so had to pay a further 200000 dong on the train to complete the journey.
train VIP Sleeper 4x, Laman Express, Dec 7, 2019
Buying tickets through 12go.asia was easy and staff sent vouchers within 8 hours of purchase. We were also upgraded to Lamar Express brand from the Vietnam Railways that we originally tequested. Train cabin was clean and staff was attentive. Sheets were cleaned but we still used sleeping bag liners. Toilet was clean (but no soap).
train VIP Sleeper 4x, Laman Express, Dec 2, 2019
Bus VIP 20, Sapa Express, Dec 1, 2019
Oh my word such comfortable chairs you feel like your on first class in a plane. So much leg room and an overall very pleasant ride. Mr Dan our driver and Max our host were brilliant.
Bus VIP 20, Grouptour, Dec 1, 2019
12go failed to highlight the following:
1. Bus departure timing is 11:30 instead of 11
2. Bus will not bring you directly to the end point. You have to transfer to a smaller one by the side of the highway outside of Hanoi
You can actually head directly to the bus terminal next to the Sapa market and wait in the waiting lounge with free food and drinks instead of standing in the shed 12go tells you to. It's 800m away.
It's advisable to try and request a lower deck bed as it's really rocky going down Sapa. We got motion sickness and was made worse with the driver's incessant honking and hard braking. No barf bags onboard. No breaks along the way, there is a toilet at the back of the bus.
Bus VIP-Class, Sapa Express, Nov 29, 2019
Brandnew VIP car
train #SP4 1st Class Sleeper, Vietnam Railways, Nov 29, 2019
comfortable and clean beds, on time
van VIP, Grouptour, Nov 28, 2019
Driver drive very hard and sometimes he did very dangerous
moves on the way!
train #SP4 1st Class Sleeper, Vietnam Railways, Nov 25, 2019
Ondo, bere preziorako.
train #SP4 VIP Sleeper 4x, Sapaly Express, Nov 24, 2019
Comfortable, clean and very helpful and friendly staff :)
train #SP4 VIP Sleeper 4x, King Express, Nov 23, 2019
Everything ran smoothly and the beds are quite comfortable.
Servise on board is a bit shit. They offer you a free hot drink to arrive in the morning just before you get to Hanoi; tea, coffee or hot chocolate. However, the hot chocolate isn't actually free. So we got a little scammed into paying 25k each for a hot chocolate, never going to argue that at 5am - they know this.
Bus VIP 20, Sapa Express, Nov 22, 2019
Отличный сервис. Удобные автобусы, идут по расписанию. Отличные гиды и водители.
train #SP2 1st Class Sleeper, Fanxipan, Nov 21, 2019
The csbin in larger than Sapaly, however, the toilet is smelly.
train #SP2 1st Class Sleeper, Vietnam Railways, Nov 19, 2019
At my first trip there was something to drink and to eat, that I missed this time. The door was just of glass and the light shined into my eyes the whole night long. The beds were nice and I slept very well. I liked my trip
train #SP4 1st Class Sleeper, Vietnam Railways, Nov 18, 2019
When booking the location said Hanoi however when the ticket came it said yen vien (yen vien is 30 min taxi from Hanoi and train arrived 1 hr earlier tag an train to hanoi station e.g. 5 am. At 5 am nothing is open) city is very quiet though so walking around the the streets for two hours waiting for thing to open was peaceful