Mar 3, 2026
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  1. Support

New Zealand Railways

New Zealand Railways FAQ

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General questions

  1. How do I cancel my ticket?
  2. I cannot pay or have canceled/failed payment

Sri Lanka Railways

  1. Is it possible to deliver the original train ticket to my hotel in Sri Lanka?

Cambodian Bus Tickets

  1. Travelling by Bus in Cambodia

Japan Rail Pass (JR Pass)

  1. How can I make a SEAT reservations?
  2. Until when is my Rail Pass valid on the last day?
  3. What happens if I have to delay / cancel my trip?
  4. How do we provide Japan Rail Pass?
  5. Japan Rail Pass Conditions
  6. About Japan Rail Pass (JR Pass)
  7. Can I make seat reservations on particular train?
  8. Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
  9. Japan Rail Pass compensation policy
  10. Do I need a Rail Pass for children?
  11. How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
  12. How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
  1. Payments in The Philippines
  2. How to make an extra payment
  3. There was the amount of 30 Baht / 1 USD deducted from my account. Why did this happen?
  1. How to book tickets using 12Go?
  2. Ticket confirmation process
  3. I do not have a 12Go account. How do I get one?
  4. What are the 12Go credits and how do I get them?
  5. How to use the credits?
  6. I want to book for a large group of people. How can I do that?
  7. How to check the balance in my account?
  8. How do I get from A to B?
  9. What if the new trip is more expensive than my balance?
  1. Lost and Found