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FAQ

Dear customer, Please find below this text answers to the most common questions regarding the trips we offer on our website. Please use the search bar above or scroll down to check them out. If you can not find the answer, please send a message through the form at the bottom of this page.

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Japan Rail Pass (JR Pass)

  1. Japan Rail Pass Conditions
  2. Do I need a Rail Pass for children?
  3. How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
  4. Can I use Japan Rail Pass to all types of trains?
  5. What happens if I have to delay / cancel my trip?
  6. About Japan Rail Pass (JR Pass)
  7. How can I make a SEAT reservations?
  8. How to use Japan Rail Pass?
  9. Until when is my Rail Pass valid on the last day?
  10. How do we provide Japan Rail Pass?
  11. How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
  12. Japan Rail Pass compensation policy
  13. I’m Japanese. Can I get a Rail Pass?
  14. Can I make seat reservations on particular train?
  15. Busy Times

How to use our system

  1. How to book tickets using 12Go?
  2. How to check the balance in my account?
  3. What if the new trip is more expensive than my balance?
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