N
Nova 1. The staff was rude right from the start.
2. There was a toilet on board but no toilet paper, and when we asked the staff for toilet paper, they just shrugged.
3. We were woken up 1 hour and 15 minutes before we were supposed to arrive and told to get off. We were completely confused because we were scheduled to arrive at 07:00, but it was only 05:45. He said we had arrived. This means that your estimated arrival times at booking are not even remotely accurate.
4. My backpack got several large stains from how the staff handled our luggage. These stains have been impossible to remove.
The reason Viet Lao Bus gets 2 stars is that the blanket and the seat were comfortable.
Nha Trang to Hoi An, Bus Cabin 22, Viet Lao Bus, Sep 20, 2026
SB
Svetlana BToo cold, and no shuttle at Hoi An as it was promised. so we wait 30 minutes for nothing
Nha Trang to Hoi An, Bus Upper Single Cabin, HK Buslines, Sep 12, 2026
CL
Caroline LThe travel was good but it es not on time. About 1h to late at the evening and the Meeting point unclear.
Wi-Fi doesn twork and the plug sucket doesnt work.
Nha Trang to Hoi An, Bus Cabin 22, Viet Lao Bus, Jul 20, 2026
YK
Yasmin KDrivers communicated early with us regarding weather and early departure. Even waited as we were late due to traffic conditions. Bus bunks are huge and way more comfortable than other buses we’ve been on. Makes the long journey so much easier!
Nha Trang to Hoi An, Bus VIP Cabin, An Phu Travel, Jul 15, 2026
AP
Aki PBed was wide and good, but a little too short for my height (181cm).
Nha Trang to Hoi An, Bus VIP Cabin, An Phu Travel, Jul 5, 2026
RR
Rocío RVery noisy. Constant yelling talking with each other, and constantly honking at everything that appeared in the road, the sound inside sounding as if it were outside.
It was delayed half an hour. They let us know by Whatsapp, such was great. But then at the time of their arrival they were not in the pick up point. We tried to contact them, but there was no answer. They finally arrived 20 minutes later (which is not that much, but considering the heath, no place to sit down while waiting, without knowing when it was going to come is a hassel)
Nha Trang to Hoi An, Bus Cabin 24, Hoang Minh Limousine, May 23, 2026
LH
Lily HIt was great right up until we got dropped off. A group of men were banging on the front window, looking into the bus & shouting. It was quite scary, especially as we arrived early & it was not clear that we had arrived.
Nha Trang to Hoi An, Bus Sleeper 41, Hanh Cafe (Hanh Cafe), May 13, 2026
DB
Daryl BOverbooked and was transferred to a lesser quality bus
Nha Trang to Hoi An, Bus VIP 22, The Queen Tourist, May 4, 2026
MI
Macey IThere was lots of communication issues - we were messaged to get there 2 hours earlier than the initial meeting time with 30mins notice only to leave 1 hour post the initial time. The bus was clean and comfortable, water provided + toilet on board. Don’t believe we had any stops but I was asleep for most of the ride. Unfortunately we got dropped off in a random location on the side of the road) 30 minutes out of Hoi An) and got told a shuttle bus would be coming to get us. 1 hour later it still had not arrived so they provided private transport to take us straight to our accommodation.
Nha Trang to Hoi An, Bus Sleeper 33, An Phu Hoi An Travel, Apr 28, 2026
GB
Graham BThe bus was distuging
Nha Trang to Hoi An, Bus Cabin 24, Thuan Hung Travel, Apr 27, 2026