圣吉吉码头到萨努尔海滩港

The actual departure at Bangsal, Lombok was at 13:30 (not 13:00 as planned). At 13.00 you walk together from the office to the harbor. There you have to pay another IDR 10,000 per person for the harbor Taxi (don‘t know exactly for what). The boat was quite full (boat stops beforehand on the Gili Islands) not everyone got a seat. We had one stop on Nusa Penida. Travelers to Nusa Lembongan had to change to another boat here. We arrived in Sanur at 4.50 pm. The duration of the trip always depends on the weather and waves. It was a bit wavy for us. All in all, the trip was ok, as usual for Indonesia / Asia.

Bad boat, not possible to stand as roof was low. No AC, old boat that not at all felt secure The bat was more than one hour late

The tour was pretty exhausting. The ferry was meant to start at 12:55. We actually started at 13:30. Before the start we had to pay an extra harbour tax. This was also written on the booking confirmation, so everything’s fine. But it took us another 20 minutes for the whole group and could be organized a better way. As we started, the staff told us we will first go to Nusa Penida before going to Sanur. We were annoyed because there was no communication about this ain’t advance. As we arrived at Nusa Penida, the staff told us they just had to fill the tank which would take another 20 minutes for us to wait. As it was filled we thought we would start now. But unfortunately they started to fill up the seats again with more people. This took us another 20 minutes. We couldn’t understand why they didn’t do this during filling up the tank. Then we finally started with an overloaded ferry - two people didn’t even have seats and had to sit on the stairs. We then arrived more than an hour later at sanur. The whole trip has just been so annoying and a better communication would be desirable.

Our ticket was from bangsal to Sanur but because the boat was delayed, we changed destination to Padang bai and from there we got free shuttle till Jimbaran, but it was more than 3 hour drive because someone else had to stop in Kuta..

After arriving at the harbour, we were told that the trip we had booked didn’t actually exist but that we had 2 options. Get a boat to Pelabuhan Padang Bai and then get on a bus for a total trip of 4hrs (as opposed to 3hrs on 12goasia) or get onto a later boat which would then take 4h30mins to take us to Sanur because it stopped at every island on the way there… I highly disrecommend going booking with SemaOne (they are known to be late and unreliable) and I also disrecommend going to Padang Bai because it’s such a disagreable place where taxi drivers are up your face and lie to you. They will even follow you to the bus and tell lies about the travel time to Sanur (which is +/-1h and not 3)

The arrival time was wrong on the ticket by more than an hour. We went to Nusa Penida and waited for an hour for more passengers. This was not stated on the ticket nor mentioned on the ride until at the pier.

Had a quite rough trip during the bad weather, with some passengers already wore a life suits and scared. For the crews it may be a typical journey, but not for passengers who aren’t ready to risk their life or loose their belongings. The journey details, including the weather condition, needs to be informed clearly

speedboat was canceled, substitute (mantraexpress)came 2½h later. Arival at Padang Bai, not Sanur, nobody told us about that, chaos because of busshuttles to Sanur harbour...

The boat didn’t go at the time on the ticket but after aprox 2 h (11.30 on the ticket, 13.15 real time). The time till destination was not 3 hours like they told us but more then 4h.