Laos Railway by RG Adventure

非常愉快的体验。清洁和服务都很棒。唯一不足的是车站早上7点才开放。在此之前无法入站，只能在外面等候。乘客排队秩序不太好。

我买了电子车票，所以不用取票。从市区打车过去，花了50000基普。需要出示护照和电子车票，行李要过X光机（就像机场安检一样）。车票上会标明你的座位号。火车非常现代化。车上可以买零食。总体来说，体验很棒。

通过12Go购票的价格竟然是直接在火车站购票的两倍！这简直太离谱了！！！！

除了令人烦恼的多重安检之外，一切都还好！

K11次列车的座位实际上是硬座，而不是广告宣传的二等座。对于不熟悉的人来说，硬座意味着座椅不能放倒，你将在90度的座位上坐上大约六个小时。车厢也有点狭窄，你得耐心等待旁边和前面坐着的另外五名乘客。

一切都很顺利——出租车、火车、出租车——没有长时间的等待，唯一的缺点是在进入万荣火车站时丢失了一把小刀和一个喷雾瓶。

头等舱座位很舒适，火车速度很快。不过他们会扔掉你所有的喷雾剂。

一切都很顺利。您会直接收到火车票的二维码，无需再次前往售票处。

中国乘客太多，登机时非常不友好，不断推推搡搡。

It wss very convenient to have QR code ticket without visiting the ticket office but the price was too high compared to other websites and apps.

Good service, only the train changed so we couldn‘t go as planned.

This train is so fast

It was too cold ! No towel in our beds. Diner is ok.

Overall, I had a good trip. However, I would like to mention an issue regarding the enforcement of your luggage policy. I had to remove my bug spray from my suitcase because it was confiscated, as I was told that aerosols are not allowed at the stations between Vientiane and Luang Prabang (my route included a stop in Vang Vieng). However, my bug spray was not confiscated at Vientiane station when I began my journey. If aerosols are prohibited at all stations, why was I allowed to carry it through the departure station but required to dispose of it later? This inconsistency was confusing. In addition, my friend was carrying flammable items such as spray cans and perfume, and he was allowed through without any issue. I would appreciate it if the rules could be applied consistently to all passengers rather than being enforced selectively. Thank you.

I did not get the sleeper car that I booked (and even though I booked well in advance) and certainly would not have taken the train knowing I'd have to sit in a seat. On top of that, the provider charged almost twice as much as I would have paid booking direct with Thai railways. If not even the service of booking the ticket you wanted is included, I could have done it myself with much less stress and hassle.

The organisation was very good.

Abit fussy at security at station with airport style security and scissors taken off people Apart from that it was excellent. Efficient, quick and comfortable. Even the minivans at Luang Prabang station didnt try to rip you off and were super well organised

very unorganised everybody was trying to get on , it took 15 mins to get through passport control .

Tickets were provided for the correct train, class and time on the day before departure 👍

Very late recrive of tickets

Sécurité check keep my small knife .

On the 16th, I booked a train ticket on your platform for travel from Vang Vieng to Luang Prabang on the 18th. Your platform showed that my booking had been confirmed, but also stated that I still needed to wait for further confirmation from your platform, and that the booking would only be considered confirmed once the e-ticket was issued. My hotel in Luang Prabang for the 18th had already been confirmed and could not be rescheduled. However, until the afternoon of the 17th, I was unable to contact your company at all, including searching online for a contact phone number. I sent emails to you, but your replies were vague and unhelpful. As a last resort, I went directly to Vang Vieng train station to check the email confirmation you sent me. After checking, my name and booking could not be found in the system. With no other option, I had to book a minibus early the next morning to reach my destination. I lost the money I paid for the train ticket and still had to endure a 7-hour bus ride. I sincerely urge your company: if you do not have the capability to confirm train tickets immediately after customers have paid, please do not sell them. As for how reasonable it is to send a “re-confirmation” at a later time, please assess this yourselves. Finally, please do not send me any further emails. I do not wish my mailbox to be treated as a trash bin. Thank you.

I booked a first-class ticket, but due to overbooking (which seems to happen far too often, why is there always overbooking?), I was placed in second class. In the end, I paid the same price as a second-class ticket, even though the correct fare should have been almost half of what I originally paid. The staff were very responsive and kind, and I truly thank them for that. However, despite being informed of the issue three days before departure, I did not receive a proper refund or any commercial gesture. This was especially disappointing since I had booked my train ticket two weeks in advance specifically to avoid this kind of situation.

It was almost perfect

It was great to get a sleeper at the counter that I couldn't get in advance

The station is beautiful and the train was great. My issue is that the crowd was disorderly. The mass was pushing their way through even though there was no need for it. The passengers were cutting through the line when there was no need for it. There was plenty of time for everyone to get to the train platform without being in a mad rush.

Everything was perfectly well organised

Although we were not able to get the tickets for the train we wanted from then on everything went very smoothly

Everything worked well from pick up to the transfer to the hotel. Good driver, made short breaks only. We felt very safe during the ride. Good upfront communication via WhatsApp. 100% recommendation!

well, I was booked on the incorrect train, leaving 2-3 hours later than I wanted (with no explanation)

Porr from the support team did a great job! Thank you Porr! ️

Downgrade because of 12go, that book random sleeper place for our familly. A child of 4 years old was placed away from us, alone in a upper sleeper place. Fortunatly, people were nice on the train.

Easy, punctial, good Service and always there if question occur..

Never received tickets and had to buy more at station. Unfor

Never been let down by this company, good service

Awful Chinese tourists not waiting in line, trying to squeeze in. Being disrespectful and making to much noise. Please inform them how to behave properly since their parents didn’t obviously.

It was so comfortable and easy going

The stations were so far out of town it added a lot of cost and time to the journey. The stations were functional but bland. I booked a return ticket but ended up flying back as it was hardly any more expensive and quick and both airports were close to the centre of their towns so overall air was a better choice.

I wanted to book the last train, but it was full. I booked an earlier one. I was contacted by 12GO through WhatsApp and informed the train was full and that I had to pay en extra 85 Baht to take the later train!!!

Everything went to plan which is what you want when you’re travelling. 12Go laid out easy steps to follow.

Train was on time, clean and a quick means of travel.

Comfortable train journey into thailand. Train station was quiet and orderly. We did have to pay 10k kip for leaving the country but after some research border officers are allowed to charge for overtime fee. It isnt much money but I dont like supporting corruption. The train was tidy and comfortable with clean bed sheets and bedding provided. Toilets were good too but bring your own toilet paper as it runs out fast. Otherwise a great journey I actually enjoyed!

On the Ticket was the wrong tain station but I got extra information via messenger

Great experience travelling on the high speed railway. Tickets came through a few days before the journey as described. Having a QR code on my mobile made it really easy. The journey was very quick and scenic. Would recommend as an efficient way to travel in Loas, just be aware of the strict stipulations related to your luggage.

Void ticket die to spelling g error in name which resulted in having to fly to kumming. Was a terrible experience due to someone human error issuing the tickets

10 seats for 11 persons.. No aircon in the van, my daughter almost got sick No info about trains or where to go once arrived at the station

The train was 2 hours late.

The booking was easy, the driver was great and everything went smoothly. When our tickets were not available were quickly notified and given other options. The only downside was not being able to select seats for the sleeper train.

In time well organized

In time , well Organized