I had a bad experiece using Soutchai Travel. I thought I was paying a premium to travel in a nice shuttle van (as pictured on their webpage), but instead it was just a tuk-tuk that took me to the Central Station, then a dirty, old bus.
But this bothered me less than the way time was managed. I was ready 30 minutes before the pick-up time as instructed. The tuk-tuk driver showed up about 40 minutes later. Fine, whatever. Then we drove across town to another hotel for another pick-up. The other passenger wasn't there. I sat there for another 25 minutes before the driver finally gave up and we went to the Central Station. He bought my ticket at the station, just as I could have; the station is only 10 minute walk from where I was staying. And I really wish I'd done just that. Leaving Vientiane later than expected - for no reason - made me stress about making my Udon Thani flight.
TL;DR - I paid a premium for Soutchai to waste my time and stress me out.
The wrong time for the departure, not bus 45 and no information from you stating how to obtain the bus ticket and not as you said to scan the QR code to the driver. Everything from travelling by train and bus you give wrong information.
I was dropped off at the Vientiane-nong khai border to get my laos leaving stamp. Whenever I got through the security I looked and waited for the bus. But it was gone. I got no phone call or nothing.
永珍 到 烏隆府, 巴士 巴士, Naluang (Naluang), 2026年7月14日
JS
Jonathan S
They picked us up from our hotel and it was a comfortable trip.
永珍 到 烏隆府, 巴士 標準艙, Family Service (Family Service), 2026年5月7日
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Robert
I found the communication to be a series of pre-prepared responses, without addressing my expressed concerns. I find the uncertainty to be very disconcerting.
永珍 到 烏隆府, 巴士 標準艙, Family Service (Family Service), 2026年2月5日
Y(
Yoni (
Excellent service. Old vehicle.
永珍 到 烏隆府, 巴士 巴士, Naluang (Naluang), 2026年1月27日
J
Josef
Everything like it should be.
永珍 到 烏隆府, 巴士 巴士, Naluang (Naluang), 2026年1月26日
HF
Helmut F
Everything worked out fine and on time.
Good service, friendly people.
永珍 到 烏隆府, 巴士 巴士, Naluang (Naluang), 2025年12月2日
LR
Lennart R
Very difficult at the border to enter Thailand and no help and no information in English .
永珍 到 烏隆府, 巴士 巴士, Naluang (Naluang), 2025年11月23日
MA
Michael A
Bus is ok comfort wise, Def not the best but given how cheap it is.