JK
Joanna KEverything was as per schedule. The bus was very comfortable so everyone could sleep and rest there.
Quang Ninh - Sapa, Otobüs Üst Tek Kabin, HK Buslines, 17 Eyl 2026
IA
Iva AThe bus was scheduled to depart at 9:00 PM, so—following instructions—I arrived at the station 30 minutes early. The bus to Sapa was indeed parked there, but nothing was happening at 9:00 PM. By 9:20 PM, I was getting very anxious about the lack of activity, so I knocked on the bus door. A sleepy driver opened it, looked at my ticket, and said a different bus would be taking the trip. So, I kept waiting. I walked around the entire station looking for another bus to Sapa, but saw nothing. A short while later, another bus arrived; I ran over to show my ticket, and they let me on board. The whole wait, with no up-to-date information, was exhausting. I was also bothered by the fact that the bus didn't announce restroom stops. I had to stay alert so I wouldn't miss one, so I chose not to sleep.
Quang Ninh - Sapa, Otobüs Yataklı, Phuc Xuyen (Phúc Xuyên), 12 Eyl 2026
LS
Luke SWas given a window of pick up between 8:20 to 9:50pm (for what was meant to leave at 9:30pm for the international port. We arrived at 8pm to make sure we were early and the port where the buses work in and out of were closed and dark (we went there during the day to know where to go that night) so no access to anything especially toilets. By 9:30pm the number still wasn’t answering and finally text back saying a van would pick us up in 15 mins to take us to the actual bus. Then we were taken to the side of a road where the bus was waiting (7 mins drive so not sure why they didn’t just tell us to wait there for the actual bus) and we were expected to get on with still having no access to a toilet. After cracking the shits at the driver they took us to the petrol station to use the toilet. Apart from that the bus was good. Hard for me at 6 foot 4 (you are too big if over 150-160cm). Doable with my legs folded up but hard for an 9 hour ride.
Quang Ninh - Sapa, Otobüs Lower Single Cabin, HK Buslines, 10 Tem 2026
BM
Bander MOld car and too late
Quang Ninh - Sapa, Otobüs Limousine + VIP Cabin 22, Daiichi Travel, 6 Tem 2026
RV
Rebeca VCons: bus bed remote didnt work. Neither did the TVs for me or any of my family members I was travelibg with. Driver did not attempt to see if everything was ok or show us how things work
Pros: excellent 12GO remote.assistance. Pick ups and drops off at hotels very well organised.
Quang Ninh - Sapa, Otobüs Lower Single Cabin, HK Buslines, 3 Tem 2026
KS
Klara SDeparture was over 2 hours delayed. Nobody contacted with us. It was in our interest to know about situation.
Quang Ninh - Sapa, Otobüs Üst Tek Kabin, HK Buslines, 30 Haz 2026
MM
Mateo MVery awesome experience. I enjoyed the ac, and the comfy bed with pillow and clean blanket. It was nice to have a charger port available and the wifi worked almost the entire trip. The driver was friendly and safe and punctual. The assistance thru the wifi app was much appreciated for pick-up directions. The bus was on time and I would highly recommend this bus service company. Best bus of my life so far!!!
Quang Ninh - Sapa, Otobüs Üst Tek Kabin, HK Buslines, 26 Haz 2026
E
Edward I thought the bottom bunk would be the better place but when you're 76 years old you can't get off the ground
Quang Ninh - Sapa, Otobüs Lower Single Cabin, HK Buslines, 23 Haz 2026
SB
Stephen BHalong to Sapa.
Good service. 2 offical stops. One additional in hanoi to clean the windows. Bus had massage seats and WiFi.
Can recommend
Quang Ninh - Sapa, Otobüs Üst Tek Kabin, HK Buslines, 15 Haz 2026
I
Ida No information was given about restroom breaks or when we would stop in general.
But the comfort was good and the temperature.
The trip was delayed waiting 1,5 hour at the airport. And the internet was slow
Quang Ninh - Sapa, Otobüs Üst Tek Kabin, HK Buslines, 4 Haz 2026