The driver arrived early and was very professional. I highly recommend using this service versus using a limo bus -- it's much much easier and goes point to point.
The driver keep sending messages during the trip, that's made me feel a bit worried. But his driving was good. Just my expectations was high. We were safe and the trip was comfortable. I fall asleep in the middle of the trip.
The driver was taking too many local roads due to traffic. We asked to take the toll roads and they did. We tipped (or payed) the toll charges. They were really kind and change routes without fuss.
Transfer from Hanoi to Ninh Binh was excellent. Return transfer was terrible the driver was speedy and driving erratically we were terrified and we relieved to get out of the car
The driver came at the right time . The information about the driver will only be communicated a few hours prior to the pickup time . The driver was super nice - he even stopped at a place for us to buy some bananas . The drive was very comfortable too.