It's a hit or miss with most of the operators of the buses/limousines in Vietnam but we have used this operator three times already and other than being late, we've had no other issues.
We had a bus trip at 6 pm and we got to the meeting point at 5:45 pm. We were waiting until 6.30 and no one told us anything so I went to ask and the the guy in charge told me some excuses about Vietnamese National Day and that the traffic was terrible and that was why the bus was late. Finally, a private car came one hour and twenty minutes later than we had our trip and picked us up and took us to our destination.
It wasn’t the bus I’d ordered. The driver made many delivery stops on our journey - bringing post, groceries, picking up items. It made the first hour very tedious. The journey time would have been a lot shorter without those errands.
นิญบิ่ญ ไป กว๋างนิญ, รถบัส วีไอพี 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 23 พ.ค. 2023
Bus driver didn't drop us of at final destination but wanted us to take a (maybe paid) taxi to reach the final stop. He didn't communicate with us so we were pretty confused whether he'd drive us to the final destination or not. In the end, we took a grab to reach halong.
นิญบิ่ญ ไป กว๋างนิญ, รถบัส วีไอพี 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 20 ก.พ. 2023
Clean, comfortable reclining leather seats, 14-seater arrived on time. Driver checked in with me on the collection point via WhatsApp, asking me to share a photo of where I was waiting to be collected. Journey was smooth with one stop for WC/food. The driver often used his mobile phone whilst driving...just like every other motorist in Vietnam!
นิญบิ่ญ ไป กว๋างนิญ, รถบัส วีไอพี 16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 29 ต.ค. 2022
MP
Maelle P
The coach was one hour late, we were supposed to leave at 6.45 but we left at 7.45am because they were waiting for other clients.
We almost missed our cruise, we had to book a taxi because we didn’t have time to walk there
นิญบิ่ญ ไป กว๋างนิญ, รถบัส Tourist AC, The Long Travel (Du Lich The Long), 26 ส.ค. 2026
LB
Laura B
Excellent service. Collected on time. Communication the day before very good. Very comfortable limo bus with charging ports and massage seats. I would highly recommend this service
We moved from Trang An to Ha Long Bay because we had a cruise booked.
The positive point is that we reached our destination on time after leaving from our hotel. On the downside, we left an hour late (fortunately, we had allowed some extra time), and we had to take three different vehicles without any prior information.
April Adventure, Cat Ba Go Easy Limousine, Daily Limousine, Duy Khang Limousine, Green Bus Tourist Transport, Grouptour, Ha Long Bus Travel, New Way Travel, Ninh Binh Excursion, Ninh Binh Footprint, Ninh Binh Travel, Thanh Trung Travel, The Long Travel, VietNam Travel Bus, Vin Bus