The bus was 1 hour late, with communication only coming through at the time the bus should have been arriving. No one was around to help or give us information. The people that were there had no idea if it was our bus, the bus driver had no list of names.
The bus was gross, my bed controls didn’t work. I usually don’t put bad reviews but using water and a rag to clean up the gross spills all over is pretty easy to do.
Die Busse waren nicht wirklich sauber, Passagiere wurden ausgetauscht, Decken nicht.
Die Fahrer sind sehr bemüht, jeden Passagier in den richtigen Bus zu setzen, sprechen kaum englisch.
Getting on the bus was straightforward. However, the bust was very uncomfortable and tight. The whole night the driver was beeping and driving like a mad man. I doubt anyone slept on that bus. Ear plugs and a sleeping mask are a necessity. At least the toilet breaks were frequent.
Online ticket said bus was going to leave at 7pm, got to office and the office said it was 7:30. Told bus was delayed until 8pm, then 8:15pm, bus finally showed at 8:40pm
Booked VIP bus - it was just a standard bus, overcrowded not your typical VIP or anything like pictures
Ticket also says direct to Da Nang (assuming same for Hoi An) - it is not direct - bus stops at Huw for an hour 7am to 8am and you have to get off with all your luggage (people waiting here trying to try take you into town for breakfast) thought the sleeper bus was coming back but its a tiny mini van they cram you into and pick up locals on the way
นิญบิ่ญ ไป ดานัง, รถทัวร์ ปกติ, Grouptour (Công ty du lịch quốc tế Grouptour), 24 ก.ย. 2023
PH
Paul H
The drivers on this bus were awful. They were rude to the women passengers, they took phone calls in the middle of the night, spoke to each other loudly whilst people were trying to sleep. Continous beeping of the horn. Driving way too fast for the weather. Also…how can you have a 10 hour coach journey with no toilet onboard? Also the pick up point on the meeting instructions was wrong. What a mess.
Unfriendly staff from the first second they arrived. Yelling and shouting at all passengers. Smoked inside the buss while driving and it smelled very strong and bad!!! No privacy, kept looking behind the curtain and knocking on the windows on every stop. Also stopped for picking up packages???
Review: Poor – A Very Disappointing Experience
Unfortunately, this bus journey was disappointing in several ways and fell far below our expectations.
1. VIP Ticket and Sleeping Arrangements: Despite having booked and paid for VIP tickets, we were eventually placed in two small sleeping compartments because our booking was apparently not registered in their system. No compensation or alternative solution was offered. Furthermore, the individual sleeping spaces were extremely narrow and far from comfortable.
2. Prohibition on Bringing Food: Only when boarding the bus were we informed that bringing our own food was not permitted. This restriction had not been clearly communicated before the journey. Since we had not had a proper dinner beforehand, this was particularly frustrating. Other tourists were also surprised by this rule and experienced the same issue.
3. Failure to Stop at the Booked Drop-off Point in Da Nang: The agreed and booked drop-off location in Da Nang was simply not served. As a result, we had to arrange a significantly longer and more expensive taxi ride afterwards to reach our actual destination.
Overall, the organisation was poor, communication was inadequate, and the service we had booked was not delivered as promised. What made the experience even more disappointing was the complete lack of understanding or compensation despite all these inconveniences.
Based on this experience, we unfortunately cannot recommend this bus company. The value for money is extremely poor, and we would definitely not book with them again.
Cat Ba Go Easy Limousine, Duy Khanh Transport, G8 Sapa Open Tour, Grouptour, HK Buslines, Kim Chi 265, Ninh Binh Interbus, Quynh Nhat Limousine, Tan Kim Chi Bus, Tan Quang Dung Buslines, Thuan Hung Travel, Thuy Ngan Limousine, TNT Travel Bus, TP Booking, Travel Holic Bus, Tuan Trinh, Viet Lao Bus, Vietnam Luxury Travel, VietNam Travel Bus, Vin Bus
