Thanh Buoi

I had a great experience traveling from Da Lat to HCM on Thanh Boui. I booked through 12GO seamlessly. The seats were very spacious. The bus was nice. The bus was not full and has less seating than other buses I've taken. The attendants were helpful. Many of the Usb-C ports don't work BUT I was able to use the one below my seat to charge my phone. I'll be looking to use this bus line again as often as I can.

12go doesn't respond to my request if I miss my departure if I miss the time because operater delayed changed departure times. Also I was scammed by a motorbike driver after I arrived Long Phuong Phnom Penh. That's a different topic but still occurred.

Prompt, polite and helpful staff, very comfortable journey with toilet stops. Travelling by bus has never been easier to get around on your holidays. Fast confirmation from company and reminders via WhatsApp to ensure you never miss your bus, l would highly recommend.

Departure on time. First transfer in a big bus then switched to a sleeping bus. The driver didn’t speak English but helped us understand we needed to change the bus. The second bus was comfy and on time as well. We even arrived earlier than expected. Perfect!

very helpful staf at the counter. willing to wait to the last minute for our party to arrive. the transfer from pickup bus to sleeper bus was sketchy and chaostic with minimal instructions on which bus to transfer to.

You actually take 2 buses. The first one, you are really really packed in a very very tiny space. Nothing like other night buses. You can't move or sit,; it is more like a coffin. Very long journey. The second bus is a traditional bus. Comfortable. The whole journey was much longer than described. Nearly 10 hours.

Overall a great ride. Took the 6pm bus and we had 1 toilet stop around 7pm, 1 dinner stop around 8pm and another toilet stop around 10pm.

The bus was confortable and clean. Didn't have problems. However, I'm tall so I couldn’t fully stretch my legs which wasn't really comfortable.

The bus schedule was on time. So you have to go to bus office to get physical ticket. And then 15 minutes before actual departure you will get on the shuttle to the actual sleeper bus. So make sure you’ll be on time. The bed was a bit smaller with curtain but it’s enough for 7 hours trip to Da Lat. They don’t have toilet in the bus but make stop in the rest area. Unfortunately the information doesn’t provide in English, it’s confusing. So if you need anything, just ask the driver or bus agent. They will help you.

Excellent bus company. Clean comfortable bus, kept to schedule. Regular stops. Our first cabin sleeper bus and a good experience.

Great experience. Felt safe and comfortable the entire time. Breaks were just enough. Thank you.

Bus was on time leaving (but unhelpfully said to arrive 75 mins early so lots of unnecessary waiting) beds were comfortable for my partner, but not really wide enough for my shoulders so a bit uncomfortable, in the middle aisle I also had people knocking into me through the curtain waking me up every time I got to sleep. Overall though got to the destination on time so not bad.

Very comfy, bus driver did great. Smooth driver much smoother than other times

One of the most comfortable busses we've used. Cushions for both head and knees! Great for my back!

The counter staff was helpful, but the boarding staff didn’t guide us the right way (probably lack of English?). 5 minutes after departure time we were still there waiting. Good that I went back to the counter staff, who then directed us to the bus, which was waiting for us! The ride was good, we arrived on time if not early. The seat was small, enough for a 5’ 2” like me but maybe not for those who are bigger.

Greatest so far, especially in terms of wide comfortable bed and great driving, no hand on the horn all the trip and not trying to race with other cars. Smoothe service, left on time and got there very near scheduled time.

Bus from Saigon to Da Lat. was scheduled to take 7 hours but took 8 - however since all other buses were 8 hours we were expecting this. Free shuttle to your hotel on arrival from the bus company - excellent service to offer. Sleeper bus had slim seats, would book with caution if you have a significantly wider build compared to Vietnamese people. Regular stops every 2 hours for toilet and food. Water provided. Would book again.

We got held up in traffic due to broken down car , still arrived at the bus station at 8.55 am to find the bus had gone. There was a second bus that took us to the sleeper bus but we had to pay 320 Vietnamese Dong .

All in all everything was ok. Seat is very narrow and doesn’t have much space for legs either so I think it’s not suitable for very tall or bigger people. Theres no space for a purse/small backbag/etc so I had mine on my lap, between my legs and behind the seat which meant I could’t get chair fully laying back position but it was ok (I had too much stuff with me anyway). Road felt kinda curvy and sometimes rocky so if you get easily nauseous during traveling it might be a bad one. I was not sure if there was a toilet inside the bus, but it stopped two times while you had a chance to use a toilet/get up. Bus left little bit late but it was informed. Staff was friendly and helpful at the bus station and after all ride to Da Lat took less than I expected.

Great experience using the sleeper bus.

Bus was clean and arrived on time

I missed my bus but the people at the office kindly arranged for free, the next bus! This was my fault as 12go stated arrive 30 minutes early as first bus is a transit bus which takes you to the sleeper or cabin bus I arrived 20 minutes early! Had I arrived 30 minutes early, I would still have missed the transit bus! The lady in the bus office told me I should have been there 1 hour before! 12go should clearly state the transit bus is the actual start time of the journey & arrive 1 hour before.

Easy and comfortable. They even let me transfer to the earlier bus

All clean and departure om time from terminal

Comfortable with wide sleeping cabin and comfortable seat. Couldn’t adjust seat pitch as lever broken but had cushion. Would use this service again.

Staff were generally helpful despite our language barrier and bus was clean and well maintained. Personally found bed a bit uncomfortable but that’s because I sleep on my side so style of bed wasn’t ideal - think this is the same as most sleeper buses though - and blanket, pillows and bottled water all provided. We made 2 stops for toilet in 6 hours and bus driver pointed toilets out on both occasions. Bus departed late but arrived ahead of schedule and staff came and got us personally when bus arrived for pick up as they were aware we didn’t understand the Vietnamese announcements in bus station. Overall, very impressed.

The bus was clean and the service was kind. Unfortunately there were no blankets which I missed as the bus airco can get real cold. The service came by with the possibility of snacks which was great.There was a pendle bus to Le Hong Phong without any costs. I tried contacting the operator for some additional information but there was no response.

You do need to get to the office 75 minutes before as there is a shuttle bus to the sleeper bus. The bus left on time and arrived 10 mins ahead of schedule. It was clean, tight in the corridors and the beds were skinny but comfortable for a day trip (not sure how I would sleep in them). Staff were really helpful, they spoke English at the office and Google translate helps when on board! 2 x stops - one a 5 min bathroom break and then a 30 min lunch break. Would def recommend but it is close quarters!

The bus did not go to the correct drop off point stated on the ticket. 7.6km further away. I had already organised a taxi to pick me up and this had completely ruined my plans and wasted over an hour of my time. Destination on ticket 266 Le Hong Phong, destination dropped off at Western bus station.

A lot of noise ,especially in the first hour of the trip (music, driver talking, honking) the bus was clean and comfortable.

Good service, on time, safe and clean bus. Easy and fairly comfortable sleeper, double decks in 3rows, middle row no window view. Will ride again with window view upper deck.

The redemption process was easy. Staff is very helpful

They assigned me an upper bed in the middle row even though a window bed on the left side was available. It was not the worst trip, but 3 hours into the trip, the AC was turned off. The driver was really nice, when I requested a random toilet, he stopped the car for me which I am extremely grateful for. The bus stopped two times for bathroom breaks, but stopped multiple times to drop some people off. 1 hr before arriving, they had this loud music on which I don't understand why. Anyway, wasn't the worst thing, would probably do it again if I had to.

Chip, was okay so Far but more than 1 Hour, Late.

The customer service is so poor the response time and they unhelpful and unfriendly way of trying to get to the correct information. Doesn’t give you the exact things you looking for .

Helpful staff at the depot, clean and good amenities whilst waiting. Bus left on time, it was comfortable and clean. Great value for money.

Was nice and smooth, experienced driver,we had one stop for toilet and arrived in time.

Great. We went from Mui Ne with another company and had a delay, so we would have missed the bus. We contacted the company and they rebooked our tickets for a different time. Excellent customer service. Thank you.

Very good.

Safety clean and rapid

Fast. comfortable trip.

Finally after 3 weeks traveling in Vietnam a clean busstation, with toilets with soap an helpful staff. After showing our 12Go booking voucher a ticket was printed with exact bus data like the number plate.

It’s convenient, not all of the staff can speak English but they’re still helpful. And even provided free shuttle from the bus station to your hotel in destination city.

The bus company can improve to include announcements/ instructions in english during the bus trip to ease tourist and makes the flow smooth.

Please indicate stops for the bathroom and meals on the ticket or itinerary. Stops were not communicated well.

A overall decent experience. A little chaotic at first at the Thanh Buoi station. The information on the voucher was incorrect about arriving an hour early. We left on time on another bus to catch the sleeper just five minutes later… The service was top-notch and they actually cared to help. The bus was super clean and comfy. I remember the driver on the overhead system a lot for an overnight trip. I would and did book this service provider again.

It was ok, but difficult with communication of what's going on. I don't particularly like the honking of the horn constantly. As it's a sleeper bus I expect to be able to rest. Apart from that it was fine.

Perfectly stangen als with the move on too the other bus

Overall, bus is very clean and comfortable, a blanket and long bed cushion is provided. Bus has curtains, changeable air-conditioning vents so the temperature is stable. However the bus leaves very quickly when it departs and when arriving at the destination, the luggage is unloaded very quickly and you need to get off the bus very quickly. Can be disorientating. You will need to remove your shoes prior to boarding and given a plastic bag to put them in. Of course if you speak/understand Vietnamese you will know when the bus is stopping for rest rooms/and arriving to get off.

Very comfortable and great punctuality.