Thai Railways

Scenic 10hr trip. But food quality and state of toilet detracted from experience:

Ticket pickup was not close to the train station and the ride was not confortable.

The staff was great. However the train looks like it has not been cleaned properly in a decade. The floor had food on it. Stains on the walls. The windows were so dirty you couldn't see out of them and had black stuff running down it.

Easy on the website. Perfect welcoming.

We got seats/beds at the very end of the cabin, and there were a lot off noice all through then night when people opened and closed (sometime forgot to) the door to the next carriage. Apart from that it was an OK trip.

A little hard to locate actual train but reasonably comfortable

12Go is a way purchasing SRT tickets.

Air conditioning systems set to temperatures that are too low are a major problem.

You were efficient in making the booking but it was a bit of a nuisance having to pick up the ticket in a different place - not your fault probably. Also the upper bunk was very cramped and you can't see out of the train. Hardly any point in going by train. The lower bunk is spacious and you can see out. Quite a different matter.

Efficient, easy access off train to cars, taxis, tuk tuk and Go Grab. Clean toilets and seating.

Très belle expérience

We were in the 1st class berth. It was comfortable, clean bed sheets and pillow case, and sterilised blankets. The toilets and shower room were also clean with hot water and soap (also clean towels). For price we paid, it is really value for money for a 14 hours train journey. Foods in the train were reasonable price and tasted good.

VERY NICE VIEW AND COMFY SLEEPING

Its on time very few stops best of all train 32 is clean and comfortable.

Great service from 12GO for this trip from Bangkok to Surat Thani by overnight train #85. Booked online in UK and opted for ticket collection in Bangkok at the Chatuchak office. Very efficient, tickets available within minutes and no problems whatsoever. Great service. Will use again.

Un was our waiter who took our dinner and breakfast order. He was very pleasant and very very helpful and made our trip a delight. Thank you to all staff.

The service from 12Go was excellent and we were able to pick up our train ticket at the bagages office at the station in Ayutthaya. The night journey in 2nd sleeping class was very good. I was surprised to see that the price marked on the train ticket was much lower than what I paid to 12Go.

It was perfect, clean, punctual and the people was very kind

Very easy process and the tickets were delivered directly to my hotel room

Very nice

The train ride was a nice experience. Staff was very friendly, the Beds comfortable, but thy did not turn off the lights and in the upper bed the lights shined very bright all night long. The ticket pick up before the train ride was also tricky and not good communicated. You do not get your ticket at the train station you leave for Chiang Mai but in a MRT station 2km away. It was quite messy till we had our ticket and got back to the train station. The staff from 12 Go Asia was not helpful.

Except for the bright light all night on in the hall way, everything was great. Could they turn it a bit down. Excellent service all the same.

Pick up on Time, clean and comfortable mini Bus, Safe driver-all together Perfect and we will Book again anytime

Too light in the upper bed and tents are not shadowing.

We 3 persons had got upper bunk only. Should be fair for all passenger to arrange the bunk. We have experiece for old person was unconfortable for upper bunk. Should be consider for their age in personal data.

Really easy way to travel, clean bedding provided & friendly staff. Slight faff to have to collect the ticket not from the train station but easy to do so and then get the underground to the station

Fans on my side of the car were not working. One side was freezing cold, which I prefer, my area was moderate. Smell of gas,,probably because of the fan not working, also made it hard to sleep.past that. It was a great experience. Next time however I might opt for train 9

Easy booking system and all ran smoothly.

Love the overnight train. We booked through 12Go and had no problem. Our friend booked and paid for a private cabin with thai railways. Paid for both beds so he would have privacy. Got onboard to find they had put someone in with him , even though he had paid ill piece for both beds. The train is a safe way to travel with plenty of guards, food and first class is never comfortable. The couch turns into a bunk, and is made up with clean sheets, pillows and a blanket. All laundered.

The train was clean, on time and the service was perfect but too much air conditioning and the have neon lights during the whole trip so basically sleeping is impossibile

Very uncomfortable trip. Air-conditioning freezing cold. Train conductor totally unhelpful only yelled at us every time we asked anything.

Great experience

AC was too cold

The AC was very cold

The train was perfect! But 12Go Customer service was a catastrophe. I was told that changing the departute point is not possible and after I changed my whole travel plans, it suddenly would have been!

We don't understand why we needed to be there 1h in advance. Not necessary. Unneeded stress. We don't understand why the tickets can't be send by mail or WhatsApp, instead of picking up at bossotel.

Easy to book, quick to refund when seats appear to be unavailable, clear communication

Nice and easy trip.

A real experience (using the sleeper train overnight) that my 2 teenagers will remember forever!

Great experience!

The air conditioner was way too high like really really but everything else was perfect!

Good service. Beds little bit short for people over 1.8m

Comfortable and pleasant experience

It was a Great experience !!! Slept like a baby

Smooth and comfortable

The station is poor with food. Just one place were you can buy “not-Thai” food, and that hamburger food was also very bad

Very funny! And confortable

12go were great. When I booked the train they were quick to communicate that it had sold out and found tickets on another train instead. Overall the ride was efficient and on time. The issue I had was the train cabin was quite old and the aircon was stuck on cold - this made it uncomfortable in the cabin. Make sure you take lots of layers. The bed was relatively comfy though.

Almost felt like a dutch express, a lot of durch people taking the train. 😁 Service at chiang mai station is very good. You can leave your luggage at the station for a small fee and come back later in the evening. Train staff helps you to get on the correct part of the train and help you with your luggage. Sleeping can be a bit difficult, but was expecting worse. So good experience!

Very nice. Fun.