Sri Trang

Everything went very smoothly. Great driver and car

Didn’t know why in the middle of the journey I was told to switched buses without a designated seat.

Bus didn't match picture on the ticket we ordered.

The bus looked beautiful, clean & new inside & outside. I loved the fancy lights in the roof... It made it feel like we were in a casino! The seats were comfortable and reclined well. Although the trip was almost 7 hours, we slept through most of it, so it seemed like it was much quicker.

45 min late, old bus and skipped my stop so I had to turn around

All was well. We arrived at 4am, notice that)

Old rotten bus, dirty and one seat was broken, obviously for years already! Chaotic management of seatings not corresponding to given numbers at booking. Arrival one and a half hour after schedule. We will never travel again with Ri Trang

Everything was fine. In time an very kind staff. The Bus was very old, think from the early and not very comfortable. Therefore one star less.

Bus was really clean, left on time and arrived earlier than expected.

If you don't mind driver not follow plan and keep stop without schedule. You can take this bus

We arrived with nearly 1h30 late. The bus is not very confortable...

Arrival in Hat Yai 2 hours delay.

Nice and comfortable bus without any issues 30 minutes earlier arrival than scheduled

The bus looks old from the outside but inside it was very comfortable with big seats (24 seat). The staff were friendly and caring and all up I was happy I chose this way to travel.. we actually arrived at 2am and Phuket, not 4.30am as advertised. I only gave 3 stars because the bus is old but the inside i give a 4 star

Every thing was good. A smooth ride. Only se arrived 2 hours earlier

Very mean bus driver was yelling, overall smooth ride I left a book on bus we tried to tell driver open door he drove off had to follow him in a song taew very upset also the time of this route was ridiculous we were suppose to arrive after 6 we arrived at 430am next bus was at 9am long wait unacceptable

The bus was old but functional. Arrived at HatYai even earlier than scheduled that is fine but they left me, as I was asleep, in the bus while dropping my luggage somewhere else in the bus terminal. So I had to get to the bus station myself to find my luggage. Luckily, I could find it soon after but I could have lost luggage.

Bus are on schedule to depart. Stop every region bus terminal for passengers to alight and board include short toilet break. Also local selling F&B at all terminal. Don't expect to much for the amenities for the bus price are resoanable. This bus charter more to locals. Travel timea take 8.30hrs from Phuket to Hat Yai. Overall ok.

Good customer service

The bus was all right, not a luxurious one as other companies but it was safe and fast. We had have heavy traffic so we late 2 hours but overall the trip was all right.

Schedule on time, nice bus, very good ride. Snack on bus is good also.

Not comfortable for my kids

great

The bus was a bit on the older side but the service was great and we arrived to our destination almost hotel hours ahead of schedule

Bus was amazing, could literally lay out and the operators were helpful - only negatives was the constant horn blowing which kept me awake and the roof that was leaking on me.

The bus called VIP doesnt mean its high quality, pretty much okay with comfortable seat, and they give complimentary cake and blankets. But the way the driver drive is so fast, i almost feel like we almost hit something, as the bus suddenly dodge away from something, we arrive earlier yes than time scheduled. Overall just okay. But be careful when you arrive at the station, the tuktuk driver is as friendly as they are trying to get your money! They took away my luggage, and ask me to follow them to their tuk2, just be careful! Bargain half or lower than price they ask for.

Sheet provided but a blanket would have been warmer. Overhead bag storage was so tiny our bag didn't fit in. Drove so fast we arrived more than an hour early so got less time to sleep! But it was ok

The conductor, driver and all related staff were superb! The seats were comfortable enough and we had decent legroom, the 3 star rating is purely due to the constant dripping of aircon condensation on my head at the back seat. Imaging trying to sleep during that torture, haha!

Too many random stops meaning we were late to arrive in Trang and the driver was driving so fast, it made me scared.

My shoe disappeared in transit. I calculated that it may have been a way to get me to take a taxi. I walked 3 kilometers in bad shoes instead.

I was a little disappointed when I saw the bus initially, in comparison to the others at the station. Was expecting a vip bus, WiFi, double decker etc. Had a single decker bus, 2+1 seats across. I was lucky and had no one sitting next to me on either side .. so managed to lay flat over 3 seats and sleep comfortably as one can when on the move. Didn’t miss the WiFi, as managed to sleep so well, seats are very comfortable and good legroom ( I am over 6ft tall). Arrived at Hat Yai and hour earlier then scheduled .. 5am

Everything was on time. Very polite and helpful staff.

Confortable seat, air con, lunch included and kindly people. Old bus

Thank you Great service Effortless travel

The bus was horrible

Get what you paid for, nice and cheap. Was an old bus, the driver absolutely hammered it all the way there, was supposed to take 8+ hours did it in 6. We were sat at the front and could see the peril.

Operating with old bus. Seats not comfortable for long hour juorny.

Bus is old. Seats not comfortable for long juorny.

Everything good expect bus little bumpy and could not sleep because music very loud.

The girl working inside the bus was very rude with me

Very good

Good

Very comfortable journey, smooth driver. The chairs are great, more like arm chairs which are perfect for that sort of journey. We each were given water and snacks along with a blanket. Very good value for money! Just about to book my return now :-)

The simplest among buses, suited for short distances, not for a 8 hour drive from Phuket to Hatyai. No A/C, little leg space, kinda dirty. Still, it got us where we wanted, I guess.

Helpful staff. Bus was spacious and comfortable. My seatbelt was slightly broke and couldn't be fixed. The guy next offered to swap places with me if I wanted a better seat belt. Left slightly early and arrived early. Was at the back so couldn't see if he was racing but it felt smooth. Food was okay. Only negative about the journey is that it almost cost the same to get to the bus station in phuket as it did to travel the above journey but isn't the fault of these guys.

PROS: The bus was spacious. Right temperature. It was also on-time and arrived at the destination earlier than expected. CONS: Free Wifi was not available even if it says on the bus. Snack was not provided. I have an issue with my seat, it was reclining on its own. The lady Attendant was not accommodating.

No complaints except maybe the music was a little loud (but only a little). Friendly and helpful bus driver.

The trip was fine, given I knew I wasn't really on a first-class bus. The seating was comfortable enough, but really only because I didn't have anyone next to me the entire trip. The trip is slowed because the bus makes many stops, and may of those do not involve passengers, they are to drop or pick up packages and cargo. The 7-hour trip included two stops for breaks, one at a place for food as well. The staff was efficient, from picking up my ticket to pulling my bag from storage under the bus, and it left right on time.

Overall the trip was fine- the bus left bang on time, and was clean and air conditioned. Seats reclined a long way which helped with sleeping. We stopped at a roadside garage/cafe with toilets which was good! The only negative things I would say are; the driver was a little reckless at times, though that wasn't always his fault- the roads were crazy. We arrived much earlier than told on the ticket- by about 2 hours. Again, not necessarily their fault, but it did mean I was unexpectedly in the middle of Hat Yai at 4AM as a lone teenage female traveller- scary! Overall, for the price I paid, I'm pretty happy.

Really comfortable bus ride and good service. There was refreshment and blanket to make the trip even more pleasant.