Naluang

There was no counter No.18 to exchange ticket. It was BKS bus counter.

We were left at Lao border crossing, Needed to arrange a taxi to the hotel from the border.

The bus driver didn’t wait for us to clear customs

Got left at the border entering Laos. If you need a visa on arrival, DO NOT take the 11am bus. When you arrive, the visa-on-arrival office will be closed for lunch and the bus will not wait for you. Wish this was something the bus company made customers aware of.

Very prompt and efficient communications with the customer service team via texts and emails in the days prior and during checking in. Bus arrived 2hrs before departure time. Bus crew effective and competent even while very busy loading commercial goods . A couple of unexplained roadside waiting and a brief mechanical breakdown added to 1hr late arrival but not a problem with such an early scheduled ( 05.00) time. Overall above average service for Laos and S.E.Asia generally in my extensive experience.

I bought a bus ticket online (plus insurance) from Udon Thani, Thailand, to Vientiane, Laos. On August 8th the bus left on time. But at the Lao border, we all had to go through immigration. It took just a little longer for me as a foreigner, however, because of the bus driver's impatience, the bus left for Vientiane without me. Had to pay double to get to Vientiane with a private 'taxi' driver. Any chance for a full or partial refund, since my trip was insured? Eckhard Lambers

12go stole my money and didn't give me a ticket. this is a scam site.

I was dropped off at the Vientiane-nong khai border to get my laos leaving stamp. Whenever I got through the security I looked and waited for the bus. But it was gone. I got no phone call or nothing.

We were left at the border and had to get a tuk tuk (Lao version) into town. Otherwise it was very good.

The departure time was set for 9:30. As a result, I ended up waiting for quite a long time—since before 7:00—which threw off my plans in Pakse. I thought the bus service itself was fine, though.

At first, I thought it would leave exactly at 8:00 AM, but in the end, it was delayed by an hour and a half, departing at 9:30 AM. I wish the transportation company would improve their clocks to be accurate and stick to the scheduled departure time. I was worried I wouldn't make it on time, so I rushed to get here.

There was a mistake in the date, my fault for not checking it over before paying.

The driver was very kind. The bus was on time.

Nice trip between Udon and Vientiane. Thanks to 12GO, lot of information and no stress !! Thank you !!

Good experience. First time using the service, was a bit confused at the bus station, but staff helped out. The bus left on time. Seats assigned when you exchange your voucher for ticket at a designated counter at the departure station. The bus made two stops for leg stretch and bathroom breaks. Border crossing pretty straightforward. Drivers were helpful and spoke some English to answer my questions (much appreciated, as I do not speak Thai). Bus arrived to destination with about 20 min delay, but that was due to some traffic. Would use this company again.

Be prepared to be left at the border. I already had my visa and my digital arrival card completed days before, but wasn’t able to get through customs in 15 minutes so the bus left me.

The drivers were so mean and unsympathetic. I will never ride with this company ever again.

A bit late compared to arrive expectation time

Did not receive instant confirmation or any other confirmation after payment later on Tickers were issued at the counter in Ubon Ratchanthani Bus Terminal after presenting 12GO Email confirming payment - no Vaucher.. No Bus as scheduled at 08.00 to Pakse. Bus left Bus terminal at 0930+5min.

The road is terrible! The trip took 13 hours not 7! We kept picking up more passengers along the way and at one point had 25 in the 14 passenger van. We did make frequent toilet stops so that was good. Nobody complained about the crowded conditions we all made the best of it as is the Laotian way. I rated it as average because this is exactly how it usually goes here!

Good drive, on time, one pause between Nong Khiaw and Luang Prabang. Definitly better than the public minibus.

Departure time was 9:20, 1hr 20mins later than expected.

Excellent service. Old vehicle.

Everything like it should be.

Driver was excellent but the road was so awfull bad that we did not arrive at 15.00 but at 20.30 :wich was awfull : more than 12 ours in a very full packed bus !!!!!!

Wrong Information about the terminal number,we arrived according to the Information be given at 10am ,the bus arrived 10.45am.Bookin on the terminal is less then half price.

Easy to book online

The trip over the mountain is like an adventure...we had a very good driver.

Easy to travel from place to place .

We used to be able to buy tickets at the bus station. Now we have buy them through your service which jacks the price up quite a bit.

The bus did not stop at the Bus station in Nong Khai. We had to get out at the border in Thailand. Thanks a lot for to pay more than double price as the normal Price at the Bus Station.

The bus was at 9.30am not 8am.

It arrived more than an hour late, and I lost the next transport. There wasn't any issue in the road, the driver made too nany stops, they had to update the arrival time

The bus ride was smooth and on time. However, the pickup location was incorrect. It was indicated as Vang Vieng North Station on 12go, but it was actually Vang Vieng South Station. Therefore, we had to take a taxi immediately to change stations.

Everything worked out fine and on time. Good service, friendly people.

It did not leave on time. It left at 11.30am instead of 11am and it took longer than 4 hours

Very difficult at the border to enter Thailand and no help and no information in English .

The departure time on online ticket said 9am ( which is ok), but arrival time stated to be around 12 did not match reality at all. It took us 4h and 20min to reach Nong khiaw! Roads a really in poor condition. So knowing this fact it’s not logical to provide info that it only takes around 3h to get there. This misleading information is not ok.

Bus is ok comfort wise, Def not the best but given how cheap it is.

This bus service performed as expected.

Everything good

The bus leave me at the border :( And by the border there is no help what you need to do. Really bad experience

I think this would be a fine service, but my flight was delayed, so I was not able to take the bus that I had booked. This is not the fault of 12go. I will try to use your services in the future.

The bus left at 9:30 am, but the 12go ticket said 8am. Had to wait extra 1.5 hours. Not to bad, but not 5 stars.

1. Driver asked money 5 Thai baht / person, he said for his working overtime 2. Bus was broken during we were going 3. Seat belt is not work in bus , safety system is so poor 4. Bus is too old, Seat is dirty

The bus departed half an hour late.

Bus didn’t wait for us at the border. Needed take a taxi to reach Vientiane

the journey from start to finish was excellent. office staff were really nice and the bus was on time. no complaints at all

The bus was on time, the border crossing was good from the company and the food was fine. Our bus was quite battered with a lot of mosquitos on it but the driver was good and staff friendly.

Driver wanted paying at destination. Journey was prepaid that's why only 3 star.