Hellenic Train

Everything was perfect, but it didnt have WiFi

Enjoyed the experience Was punctual and comfortable

The train departure was on time but arrival was substantially late. The train was clean. The luggage storage was not clearly signed. We purchased 24 inch cases according to the train site explanation but it does not help much. The storage near the sits can hardly be used for heavy stuff and the separate storage room does not have issue with 28 inch cases. There were no Wifi on the train and the mobile data connection hardly worked. It was chat only in most cases. I can't say anything about 12Go's support because we don't use it. On the other hand they charged about 15 eur extra for two tickets and selected sits for us (it was not a very good selection after all). I would go directly to the operator site and buy ticket there.

The train was cancelled and I this company did not advise me of that.

My train was canceled and I didn't know it. I can change my ticket for the next. But this new train was arrived late.

It took long time and many emails to fix a simple problem with incorrect ticket. It is not effective using robot in the chats or maybe the robot needs to be updated.

Easy to get the ticket and punctually on the journey

Booking through 12go was very easy, especially as the Greek railway website was very difficult to navigate and hard to translate. Tickets arrived as promised, and all went exactly to plan.

Everything was timed to perfection. Very comfortable and easy.

When you follow the swift trip advices, you may need to pay attention to the distances among bus/ metro & tram / train/ flight/ ferry stations.

Booking tickets for the 1st time was not so easy but it all worked out, we travelled with the tickets I booked. We asked what carriage we had to get on went on the carriage then we had a tickets checked on the train and was told we were on the wrong carriage. It would be better for the staff to be more informative, as we are tourists and 1st time using the Public Transport. I asked the staff at Volos where the Train to Thessaloniki was going to depart and he told me the next platform jumped on the train that arrived and it was not the train I booked so I had to pay more money for the train we were on. We arrived in Thessaloniki so it was good. The bus from Volos to Larrisa we nearly had an accident as the bus driver wasn't looking at the road properly as he was talking to a staff member giving tickets and another guy. The bus drivers need to concentrate on their job not conversations, they don't want any deaths on their hands. So please tell them to concentrate on their job.

It was a great trip

I had to change trains during my trip, and the process was relatively smooth, minimizing disruptions.

I took a ride on this train railway primarily for the scenic views, and I was not disappointed. The route took us through picturesque landscapes, offering glimpses of mountains, rivers, and charming villages. The train's large windows and comfortable seating allowed me to relax and take in the beauty around me. If you're a nature enthusiast, this train railway is a must-try.

The ticket prices align with what's expected for this type of train railway and the services provided.

I frequently use this train railway, and it has never disappointed me. The trains are always on time, and the schedules are well-maintained. The cleanliness of the trains and stations is commendable, and the onboard amenities provide a comfortable journey. It's a reliable mode of transportation that I trust for travel.

I've used this train railway several times, and it has maintained its punctuality, ensuring I arrive at my destination as planned.