China Railway

Just a stunning place to see and visit I'll go again and stay longer next time

Easy and helpful staff

Everything perfect and on-time

We received the tickets 4 days before departure. We were delayed by one hour, but the information provided on board regarding the delay was clear. We took this service another time as well, with no issues. The train was very spacious. However, we were not given any choice of seats, which meant that the two of us were not seated together but On either side of the main aisle. There were empty seats available, though.

We received the tickets immediately after placing the order (the booking was made 4 days before departure). There were no issues during the journey, and the train was very spacious. However, we were not given any choice of seats, which meant that the two of us were not seated together, but 5 rows apart. There were empty seats available, though.

Very good

Was Great, fun, interesting, comfortable ride.

Great trip. Quick. Clean. Organised. We arrived on time.

Very well organised, clean, modern, comfortable

Excelente service. Left and arrived on time and the train was very comfortable.

check in with passport did not work. Finally they sorted it out but didnt speak English so i didnt know what was going on, I got on the train in the nick of time. train is great, fast, comfortable but the stress of being there early and nearly missing the train because the system didn't work spoilt it for me

Pick up was early, aircon, good seats for the 1h 40m journey we did and we also arrived early to our drop off. Would use again

It was supposed to be first class, but you had to wait in line with everyone else, except business class passengers. The back of the seat was hard. The train was quiet and did not induce discomfort for me. There were sick bags in the pocket. I rarely if ever get seasick. The train seems to be built for higher speeds than it travelled at. Mobile phone availability was very spotty once the train entered the mountains. Many long tunnels after about 1/3 of the distance. Although at the stations this line is called the Lao-China Railway, on the train they consistently say China-Lao Railway.

Very easy everything

Must improve clearness in toilets

No view, thus it takes a lot of time. Why no hustle after 800 km?

Fast, on time, helpful staff

Everything went smooth. Very professional staff.

The ticket shouldn’t be sold here from Kunming if the paper ticket for foreigners needs to be collected from Kunming South! It was quite confusing and stressful when we checked the ticket the night before and in the end decided to take a risk and head direct to Kunming South. Thankfully this was the right thing to do and we were allowed to board but who knows what would have happened if we’d gone to Kunming Station…

It wasn’t clear that certain products, like deodorant and sunscreen bottles, were not allowed. These were taken away during check-in, and the staff handled the situation in a rather unfriendly manner.

12go is not a reputable train ticket agent; out of 15 tickets I paid for, almost all of them were cancelled by the agent. Never again 12go

Nice way to travel between cities. Speed train affortable.

Four times the actual cost of buying tickets at the station.

The train was great, very comfortable seats fast journey, everything on time. The problem was at the station. Luang Prabang station is a starting point for several international trains. As a result, it has something approaching airport style security, very lax in some ways but can be quite pedantic if you are stopped for a check. I was, and they confiscated an aerosol deodorant I’d been using (I thought it pretty, but wasn’t overly bothered). But they also confiscated a small Swiss Army knife that has travelled with me halfway around the world, via several airports, many other buses and trains and 3 border crossings without issue. Someone in Laos is going to get a very nice present at my expense. I wouldn’t mind, but unlike an airport, they do not separate domestic from international travellers. I was not leaving the country. The penknife was in the baggage that would have gone in the hold had I been travelling by air. As I was leaving the check area, I heard the lady next to me complaining that they were taking the table knife she’s been using to eat her food with. It’s all so petty and pointless.

It was good, +you could bend the chairs back so you didn’t need to sit up straight all the time.

It's the holiday season so I should have guessed it - crowded and sat at opposite end of train from my partne. First class next time at this time of year

It was quite uncomfortable and super crowded but had worse rides

The train is great, but for the train station in Shenzhen, you need to do a dry run if you plan on using the metro to get there and carry heavy luggage, otherwise you may walk a long time before finding your way to the station.

The website communicated regularly and kept us up to date re our high speed rail tickets from HK to Futian

Comfortable even though we were in second class

Proactive train stewardess, always remind all to keep volume down

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It was quick and easy and they even helped me with a changed that need to be done.

Small issues with ticket issuance.

Smooth procedures. Great train.

Quick and well organized

Very good

Everything ok, the train is excellent as the 12go service. But mind your multi tool knife in your luggage or backpack, the check control will trough away (precisely, they keep it for them). I lost a 150$ multi tool, my father's gift...

Efficient, clean modern train station.

Great service ,train very comfortable,journey was on time .Everything went smoothly. Thank you

Such easy process

There was a problem my ticket which required that I purchase another ticket at the train station. I have contacted 12GO support for a refund on the initial ticket. If this is proceeds smoothly, then please change my rating to five stars and count me in as another happy customer. Thanks very much!

Was such an easy process

Everything on time, no problems, clear rules.

Woman in the ticket office pretended that she doesn't know what 12Go is about. She told us "No" and asked to call the agency. Didn't know what she meant by that. Then she served young Asian tourist and entered their Booking information from 12Go. Could not find their tickets. Then we asked to do same for us. She reluctantly typed the booking info and believe or not found our tickets! Hallelujah, Praise the lord! This woman either didn't feel like typing the booking number or just purely enjoyed not giving people tickets. Following that airport security checks to get through the train station, passport checks scanning, etc. They took my Swiss knife away as I can't take it on a train. On a flight at least you can check things in, in the main luggage. Anyway, going back to the same train station, luckily so hopefully can get this knife back for a 'small fee', which is not that small at all. The train journey was good though, first class seats were nice, reclining and comfortable. However, everything else was cheap plastic. Strange choice of colour scheme of the seats. Nevertheless, nice to travel at 161kph through Laos.

It was a nice and smooth jerney

Punctual, helpful and reliable

Everything well organised

Great train, everything worked as expected and on time. A bit difficult to find the right station / terminal, and we were confused because the entrance (security check) was unmanned and locked until 20 minutes before departure - we were there 2 hours in advance “just in case”. Was also not obvious how to check in using passport, but luckily staff is friendly/ helpful, despite language barrier. Would definitely go again, but show up 30 minutes early, not 2 hours 😅

Too much pushing of the people