Charaf Bus

Bus transport was overloaded with people. We had to pay extra money for luggage which should be included in the price.

Bus was 45 min late

5

It was hot , because the ac didn’t cool too much

Bus was late 1 hour to destination due to long pause on gas station and driver 2 times turned off AC on purpose in 40 degrees weather

The coach left for Marrakech 20 minutes late The air conditioning system was none existent. It didn't stop for comfort break. It was a rundown coach not as advertised on the website.

No fan

Air con did not work on the highway, they switched it off on purpose.

Charme us for the bags, plus tips. No air condition in all trip, just in the frist hour

The bus left 15 minutes early. And he arrived 30 minutes late. He stopped for more than 40 minutes in a village where people came to ask for money on the bus.

Bad. I should be from Marrakech to Agadir 3 hours and half to get my meeting on time. But I missed it. Because to many or several stops. It's tooks me 5 hours +++ Some beeps no stop in the bus. The seats to small and tied. No acyjust the fans. Horrible experience with that ride. The driver was good!

1st trip, we had to change bus & the one that arrived to take us was filthy. There was food on the floor and this was covered in insects. Coming home the bus was over booked & people were standing.

The bus station is very shabby but functional. Departure was almost an hour delayed. The important bit - the bus & trip - was excellent. Modern, comfortable (even though completely full), journey time as advertised.

The bus took off 30 minutes late and I was charged extra for my luggage.

We were late for the 1:30 bus so Saifeddine was able to change our ticket to the 2:15 bus for no extra cost. Very helpful and excellent service.

All good except the bus was suppose to leave at 11 .50 n reach Agadir 3.20 the bus left at 12.20 n reached Agadir after 4 so so the bus did not leave or reach destination on time

The bus did not go. When we were asking around nobody know where the bus should leave from until someone told us that it did not operate on that day but said to get on the 19 pm one. We got to Agadir did not have to pay for the other bus but honestly I do not know what we would do if there were no more free seals on the later one.

Bus station chaotic, difficult to find my bus. We had to wait until whole bus was sold out before we leave so we departed too late. Bus was far from luxe which was stated on the ticket. Dirty and uncomfortable

The bus was 2.5 hours late with no explanation from anyone. There was no information/communication when we would get there. It was very uncomfortable, no aircon and overall horrible experience.

Bus was grubby, confusing to find the correct bus and was charged luggage !

It was a scam. at the Bus Station they told us that this bus company no longer exists. I want my money back!

We started on time and arrived even earlier in Marrakesh! Overall fair journey for fair price

pricing was not transparent, we had to pay extra for our luggage even though in the email they said one piece of luggage would be included. Also the couple in front of us paid 10 MAD while we had to pay 50 MAD, so it seemed arbitrarily. The guy who demanded us to pay also spoke english very poorly. bus also had no ac and the smell in the bus during the ride wasn’t pleasant. in general the bus was very dirty. I couldn’t even put my seatbelt on because the seatbelt lock was so dirty that i wouldn’t be possible to stick in the seatbelt. Also we arrived 50 minutes late at our destination. The views during the ride were nice and for 13 euros (without the luggage)it was quite cheap.

I had a ticket to agadir and they did put me in a bus to Isguene and said it goes to Agadir. So I missed the person who waited for me in Agadir. The guy who sold the tickets fighited terribly with guys selling tickets at the first snd second stop.

So many stops! No legroom. Rude conductor.

We was transferred to another buscompany an the trip last for 4,5 hours and ended in Inezgane. No information given at all.

Unfortunately we booked tickets from marrakech to Agadir at 6pm and after that people from the bus station told us that our bus is not going to agadir because of Ramadan. We weren’t alone with this problem. Three other people also booked tickets for the bus. We tried to get maybe another bus but they all were going really late. People who worked there helped us and discussed how we can get earlier to agadir. In the end we got a car for us five people with a driver who drove us to Agadir. We should pay him only 6€ per person for this ride. That was a perfect solution for all of us. And we weren’t alone with so thankful for the people who helped us and for the driver.

We really enjoyed this trip a lot overall - our tour guide Lachen was very engaging and we learnt a lot from him. The hike through the mountains was also absolutely beautiful and the lunch at the end was very much appreciated also (it was delicious). It is incredibly good value. Our only complaint is that the camels did not seem very well looked after and this part of the day trip we found very sad - there is definitely a lot of scope for change here and it is the only reason we would hesitate to recommend the tour going forward.

Considering how things are sold through the website you might expect some well organised service. You get to asked if you want add insurance, free cancellations added costs, SMS information

I bought the ticket for 10 o clock...but there was not any bus leaving at that time, but at 9. So i was told there would have been one leaving at 10:30, and that i would have arrived at 14:30/15. At the end the bus left after 11 and i got to Marrakech at 15:30.

The service is good. But you need to be ready for absolute haos on Marrakech bus station ☺️

The ride itself was great. Very good driver, they took great care of us, since we don't speak any Arabic, and of our bags. There was a short delay at the start and a pause in the middle which led to a delay. That stole the last star in my review, the rest was great.

Dirty bus, no air conditioner, didn't start journey on time

Started 1h later than expected, full of beggers and salepersons. No legspace, no toilet, people puking due to heat. Had to pay extra for my 1 small bag at the driver…

Nobody stop to the toilet. They left 30min earlier. So you can miss your bus only because they left then they want.

The trip took 4 hours but the bus was clean, comfortable and had AC

Best advice is "you get what you pay for". We were on a low-budget trip and happy to ride with the locals in standard class. We had no problems what so ever.

Bus started 45 Minutes to Late and the Department was 1:15 to Late,

Did not end up at the right location in Agadir and the bus ride took 5+ hours instead of the predicted 3.5 hours as the bus did not ride on the highway…

First, at the last minute, the bus company changed in Agadir from Charaf bus to Donia Ghazala - but it was not a problem, it left though 30 minutes before the initial schedule (that was 10:00 AM): good that I arrived almost 1 hour in advance! The ride was good. Same price, comfortable bus. But the arrival was confusing: the driver said "Marrakech bus station!", but the bus stopped along a busy street and I was told to cross the street, but when I asked, it was only for Supratour: the bus station is around the corner, they said to me. So, with my luggage I walked till this "around the corner", and asked: is it it? Yes it is... the railway station actually. Therefore, I actually never found this mysterious "Station Road to Marrakech".... I had to book a taxi to be driven to my host's.

Difficult finding the bus, it wasn’t at the given place the given time. But people were really friendly and helped us. The trip was supposed to last 8-11.30, instead it lasted 9-13, and the stop in Agadir was not at the bus station, but at a road about a kilometer away. Bus driver charged extra for the bag, so make sure you bring some cash.

Bus left 30mins early, so no waiting around at all in the bus station. Bus was full and didn't stop at any service stations, not sure they had any on the new motorway, so was very quick. Would stop off to the side of the road if anyone was desperate for the toilet though but not at actual facilities.

The bus was really really dirty.

The bus

The couch set off at the allocated time and arrived destination just after allotted time. As we were stopped by motorway police. Overall a good service and helpful as we didn’t speak the local language, giving us direction were to get taxis etc. thanks

The bus was not like on the picture! It was late by 30 minutes, we waited until the bus is full.

The bus was too hot no airconditioer

It was a bit of a chaos. But there were a lot of people that wanted to help. When we finally were on our place had to pay 2 euro extra for luggage. The drive was fine for the amount we paid.

AC Didn’t work, it was about 45 degrees in the bus, some seats where falling apart

The bus was full, no aircondition. I thought I can survive 3 hours without aircondition but it was really difficult. 12Go is rising final price by few extra Euros compare what you see on the beginning (adding some insurance - even if you do not need any). It is not fair.