At Lanta Vacation

It was too hot in the car. We could not go to toilet. There was not enough space for the luggage.

Overall the trip was satisfactory, but our van came about 20 minutes before the given time, which is why we had to rush to catch it. Additionally, we had to wait about an hour at a transit station, because we needed to change to another van. In the end, we arrived an hour late, because the driver had to drop off people in a completely different place. The comfort was decent though.

Everything went well.👍

The company communicated well on where to meet for pick up with an easy to follow picture. They let us know when the vehicle was there and were available for questions. The drive itself was comfortable, very affordable, and safe! I was a solo rider, so safety and communication are very important for me, I highly recommend using this service and will use them again in the future!

Van was way over packed had people sitting on each other in the front seat and bags piled up everywhere in between the seats I was in the back and had two suit cases piled beside me plus my bag on my lab which was just a small backpack then three bags piled on the floor in front of me I could not get out without everything being moved for me was way over packed

nicest driver ever!

Speedy, efficient and reasonably comfortable.

The operator arrived more than half hour late to pick up us.

Very good travel experience. The driver was on time and professional.

The trip was smooth. Not very crowded in the van, so plenty of room for my giant suitcase. I paid another 200 Baht for the luggage before getting on the bus. We waited for about 1.5h for the boat, which then took another 1.5h to get to Koh Samui. It was difficult to bring the luggage when boarding because of the staircases. But getting off the boat was smooth (I don't know why there was no ramp when we were boarding). Although the website does not show the option of transferring to the hotel at Koh Samui, you can directly pay 150 Baht for that service at the bus terminal of Krabi. It would be better if it is stated on this website because I spent a while to find hotel-to-hotel transfer.

all good and on time, responsive, baggage was undamaged.. i recommend

Pick up bit late ! but great ride door.to.door will use again 😎

Mister Kong is an excellent driver and his family is very nice. They make everything to make you feel welcome. Top minibus too!!

Best bus driver ever, helped with our bags and even stopped at 7/11 to get some snacks for the drive. He got us there on schedule and was very sweet and a very safe driver

**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐** I am very disappointed with the driver's attitude and behavior during this transfer. I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**. If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier. The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving. I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle. Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey. **I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.** I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service. I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.

Everything smooth and comfortable

Smoothe ride. On time. One stop for food and bathroom. Great value. Would recommend. Went from Ao Nang to Kata

Black Tiger reduced the schedule without noticing

The service was excellent, with a very discreet and polite driver.

Terrible driver. He kept pumping the gas literally every second, instead of one steady flow.

Very nice driver. Hong i think he s called

Mr kong was very good man great service !

Everything went smoothly.Small bus with loads of luggage although people brought more luggage then they were supposed to.Nice driver and got us there on time.

12Go only provides estimates. A very unreliable booking site - will NOT use anymore

Meera was brilliant - very professional and very helpful!!

On time and a bit full with luggage.

Everything was perfect.

The communication with support was quite confusing - I bought a ticket from Koh lanta - to Phuket with a transfer from my hotel which was a bit out of the area and I had to pay extra. But I had no cash so it was a bit stressful. After all the service in person was great. I had a very helpful, kind and friendly driver Kong (or Athapon, sorry if I’m mistaken). Thank you!

Very pleasant trip but very full with all the luggage

Thank for the driver Kong

Everything fine for me. But it is so sad that always the last one get a horrible place between a lot of lagguage

The driver was polite. It was a smooth journey in a clean, pleasant van. We had a stop between Koh Lanta and Krabi for 10 minutes.

On time, professional and comfy. Mr Kong was great!

i’m a solo female traveler, and i ended up being the only one on the transfer van! i felt super safe the entire time, we stopped for a toilet break halfway through, and the driver got snacks and got some fruit for me too :) pick up was right on time, and we even arrived a bit early. the seats were comfortable and reclined almost the whole way back. very lovely driver!

This was a great service and would happily book with them again. We left Krabi airport early as all guests were there. It took 2 hours door to door to reach my hotel. The van was clean and comfortable. Super easy.

They were so kind and helpful. Even though I couldn’t make the trip on time they arranged me for an alternative and everything was smooth. Kudos to the team

All and all I'm satisfied Need to be a little more clear about the extra fees (100 for the driver, 400 for the bus, because apparently our suitcase was too high) But other than that it was a good experience :)

Great service! We got informed prior to pick up time which was very helpful. The van was great and comfy. The driver was professional. Would recommend this service!

The van was very congested and had no space for luggage

Perfect experience! Everything was very well organized, zero questions.

The best driver !

Our transfer was really relaxed. We were picked up from the hotel on time and then driven to Krabi. The minibus was full, but the driver was really nice; however, we had to pay a surcharge of 300 baht as our hotel wasn’t within the service area. The driver had forgotten to collect the 300 baht from us, though. The company then hounded me and called me several times. Even at 10 pm at night – that’s just rude.

Picked up on time at my hotel on Koh Lanta then just in the van until I was dropped off at my hotel in Ao Nang. Easy, comfortable, reliable. Would use them again.

Punctual, friendly driver, arrived on time. Thank you!

Really great service! The driver was on time, the van was comfortable and had good air con. We even stopped for a toilet and coffee break. Fantastic experience

The driver was driving at dangerous speeds in the heavy rain, needing to slam on his brakes as there were flooded parts of the road. It did feel safe.

Had a very easy and safe transfer and the driver was really friendly 😊 5 stars to Kong — 🙏 thank you

I let my headphones on the car and they told me that they found anything

The service is excellent! Mr. Kong and whole team are very trustworthy in the transfers organisation! The van is comfy and with air-conditioning. I would recommend as n.1 !

Great driver he was on time by my Hostel and was very friendly and helpfull