Air Decker

This bus ride was, alas, excrutiating.. The driver deserves a medal ! He was more than curteous and helpful, having to do a job with, quite frankly , such outdated equipment i felt sorry for him ! First i had book a ticket on a DIRECT BUS from Bath to Bristol airport. To start with i was told there is no such bus they all stop when required. Then, my e-ticket could not be read as, it seems, the reader had been disactivated by your company as it was too ecpensive. SO, the driver had to handwrite all the details, name, ticket no etc etc. But then the journey was so uncomfortable as the bus is so old, noisy and all the turning and stopping just never ended.. This was my first trip from Bath, and first impression, i am sorry, is very disappointing ! I found out there is a rapid bus from the airport to Bristol, and a 15' train ride to Bath, so will try that next time (i will be travelling regularly on that journey. I know money counts , but the extra burden on staff to have to work under such conditions surely can't help.

If only they could fly! Seats were comfortable. Bus was warm but well ventilated. Arrived early and left on time. Lovely driver. Could have been more space for suitcases - not bus fault it clearly states size of bag allowed but some chose to ignore making space limited for others.

The advertised time are not respected. 1h30 instead of 1h journey. It’s too long when you have a plane.

Very rude and unhelpful driver.

Ticket Confusion. I booked on the Internet but couldn't get a return so decided to book 2 single for 21/4 and 2 return for 24/4 when we arrived at Bristol Airport I had 4 Printouts of our booking 2 for each way the driver went to print me out two return green tickets then realised we had booked our outwards and return seperatly so he then printed out a single ticket each for me and my Husband unbeknown to me the driver on the outward journey kept our return printed out booking for the 24/4 and gave us back our Printouts for the 21/4 so when we got on the bus on the 24th to go back to the airport the driver said you have given me the wrong tickets I said Oh no I've thrown away the wrong tickets (which I thought I had at the time) but realised after the driver on the 21/4 had kept the wrong ones I showed our booking on my mobile the driver wasn't happy as he was confused he eventually printed but we were stressed as we were made to feel as though we hadn't paid and delayed the departure.