RB
Ryan BI was on the 12:30pm departure from Hanoi to Ha Giang and the driver we had alongside his colleague were incredibly rude, unwelcoming and off putting to be honest.
Multiple buses left that day but our bus didn't leave till 12:55 if that helps.
When I arrived at the bus station I came to the entrance at the doors and I asked a man with an orange t-shirt if I was in the right place. I was told to go away as if I was being a waste of time, I continued to ask showing my booking and address given to the man but he continued to be rude and he spoke to a fellow colleague and they laughed. To me it was obvious this was about me, and as someone who is just wanting to get on the right bus this was below expectations of what I'd expect.
This man ended up being our driver and I could hear other people mention how unwelcoming and unpleasant he was.
The trip itself was fine but the driver really made myself, my friends and others on the bus uncomfortable.
You need to work on this.
האנוי – הא יאנג, אוטובוס תא מלכותי יחיד, Bang Phan, 26 באוק׳ 2026
GK
Gerald K1,5hrs delay, no information provided.
האנוי – הא יאנג, אוטובוס שכיבה VIP 41, Truly Hagiang (Du lich Á châu), 13 באוק׳ 2026
BP
Bernardino PThe driver went too fast and aggressive driving.
האנוי – הא יאנג, אוטובוס תא תחתון, G8 Sapa Open Tour (G8 Sapa Open Tour), 11 באוק׳ 2026
TH
Trung HAmazing good job. Schedule is on time, cabin is big and comfort, clean and neat. operator inform and call before departure.
האנוי – הא יאנג, אוטובוס תא 24, Vin Bus, 9 באוק׳ 2026
JF
Jessica FThe overall trip was good. Bumpy but good. But what I apparently missed in the fine print was that you don’t even have enough room to sit up on these buses. It’s comfortable if you aren’t claustrophobic. They did stop in the middle for a bathroom break.
האנוי – הא יאנג, אוטובוס תא מלכותי זוגי, Bang Phan, 7 באוק׳ 2026
HK
Hannah KThe vehicle was great, but the drivers apparently didn't know where they were supposed to drop me off so it was kind of chaotic.
האנוי – הא יאנג, אוטובוס תא יחיד עליון, Sao Viet, 3 באוק׳ 2026
TB
Tim BThere was mold on the curtains and the organization wasn’t quite organized.
האנוי – הא יאנג, אוטובוס תא מלכותי יחיד, Bang Phan, 2 באוק׳ 2026
SB
Susan BPunctual and very well organised. Great communication.
האנוי – הא יאנג, אוטובוס VIP 9, Daily Limousine, 1 באוק׳ 2026
MW
Marisa WI rented a red bus and they put me on a yellow. It did not look clean like the pict. Also the staff /bus driver was rude to everyone.
האנוי – הא יאנג, אוטובוס תא VIP 24, Daiichi Travel, 11 באוג׳ 2026
LC
Lena CThey were two hours late
האנוי – הא יאנג, אוטובוס תא יחיד עליון, G8 Sapa Open Tour (G8 Sapa Open Tour), 11 באוג׳ 2026
