train #1005 1st Class Seat, Sri Lanka Railways, Mar 21, 2020
I opted to pay extra and have the tickets delivered to the first of the guest houses I stayed in. First you have to pay and wait for 12go to confirm they were able to get the tickets. It does leave you with a period of uncertainty and 12go could've been more proactive with their communication. I had to drop them an enquiry a couple of times for greater clarity on process and they did respond timely. Again they confirmed the tickets but didn't tell me when they would be delivered. Once more I contacted their customer service and was told they deliver the ticket five days before my arrival into Srilanka. After which there was no issues and they delivered on time as committed. Thus their service was good but required my repeated contact with their customer service to get to know what's going on for my own peace of mind. They also could have clarified the pdf was good enough and didn't need to be exchanged at the train station. I looked up on the web and found relevant information on this myself. All in all it would be great if they can have a clearly worded FAQ at the outset
train #1005 1st Class Seat, Sri Lanka Railways, Mar 5, 2020
Process of buying tickets was brilliant. I ordered them to be delivered to my hotel in Nanu Oya where we arrived the night before. I was nervous until we arrived - but no need the tickets were there. Train was excellent. Our seats were available and comfortable. Train arrived a few minutes late but we were kept informed at Nanu Oya. Would definitely use 12goasia again
train #1005 1st Class Seat, Sri Lanka Railways, Mar 4, 2020
Easy travel :)
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 18, 2020
Luxurious cabin and great service but the train was delayed by an hour so we missed a lot of the scenery due to the darkness.
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 13, 2020
We had a great time on our Vicroy Train Trip . We loved every minute
train #1005 1st Class Seat, Sri Lanka Railways, Dec 12, 2019
The trip was amazing. I am not sure I would buy again forehand since there was no problem purchasing the ticket on the same day (and it was 20 times cheaper). 1st class was the only one with air con and we appreciated that. Otherwise there is not much difference with second class.
train #1015 2nd Class Seat, Sri Lanka Railways, Nov 23, 2019
Tickets were delivered as promised. Everything went really smoothly. The train ride was so much fun!
train #1005 2nd Class Seat, Sri Lanka Railways, Nov 3, 2019
Perfect service! We got or tickets sent to our hotel so they were waiting for us in the reception when we checked in. Before going, I contacted 12go.asia customers service and got a response a just few minutes later. They even managed to book tickets on the right side of the train as we had wished for.
train #1005 1st Class Seat, Sri Lanka Railways, Oct 21, 2019
We could only find information that said there was only 1st class or 3rd class tickets for the trains - at ~9am & MD; & not possible to reserve on 3rd class; so we prepurchased 1st class tickets - dull trip in over air conditioned carriage that was a constant thoroughfare for 2nd class to go forward to the loo & for a smoke. As noted, there actually was a 2nd class option, a much nicer way to travel. And, there was a train at ~11am - which didn’t seem to appear on available online timetables. Views lovely on on left hand side of train but not better than NE train to Ella; luggage storage a problem in 1st class
train #1005 2nd Class Seat, Sri Lanka Railways, Sep 25, 2019
A lovely train trip.
train #1005 1st Class Seat, Sri Lanka Railways, Sep 24, 2019
Although we had to wait more than 1hour at nanu oya for the train it worths the time, nice view beautiful mountains, polite staff.
train #1005 1st Class Seat, Sri Lanka Railways, Sep 9, 2019
The seats selected by 12go Asia for us were excellent - correct side of train and in first class carriage everything was perfect and as usual 12 go Asia have done a great job
The trip was amazing so much to see and we would definitely book with 12go Asia for all our train tickets in the countries they serve
train #1005 1st Class Seat, Sri Lanka Railways, Sep 6, 2019
Very expensive tickets compared to the price paid if bought locally in Sri Lanka. Also paying $10 USD to have them mailed to a hotel is a rip off. Wouldn't use them again.
train #1005 1st Class Seat, Sri Lanka Railways, Aug 19, 2019
Customer Service from 12go was amazing and I definitely recommend 12go.
train #1007 Second Class Seat, Sri Lanka Railways, Aug 11, 2019
Wonderful trip from Nanuoya to Ella. Jungle, tea plantation, mountains and villages seen from the window. Seat reservation, in spite of being expensive, is worth.
train #1005 2nd Class Seat, Sri Lanka Railways, Aug 5, 2019
Great service, tickets delivered to hotel as requested. Recommend anyone to use them. Australia
train #1005 2nd Class Seat, Sri Lanka Railways, Jul 14, 2019
We booked our 2nd class reserve seats one month in advance. We paid for the tickets to be delivered to our hotel in Negombo. We had good email communication when we booked, and the tickets were waiting for us at the hotel. I was a bit worried about the process, but everything worked perfectly, and the train journey was amazing!!!
train #1005 2nd Class Seat, Sri Lanka Railways, Jun 20, 2019
We had the two seats in the back of the train that don't sit next to a window. Eventhough this is one of the most scenic train rides, it doesn't matter if you can't see. 12 go Asia service and communication was good.