面包车从曼谷到北碧

还好，巴士在曼谷停了 3 次，去接更多的客人。接下来你必须在巴士总站换车。两辆巴士的状况都不错。

Was okay, bus stopped 3 times in bangkok to pick up more guests. Next you had to switch the bus at a bus terminal. Both bus were in good condition.

我等了一个小时才等到汽车站。面包车太紧张了，司机开得有点快，没能准时到达汽车站。开往尖竹汶府的巴士无可挑剔。

J’ai attendu 1 heure le transfert jusqu’à la station de bus. Le van est opressant et le conducteur roulait un peu vite pour être à l’heure à la station de bus. Le bus jusqu’à Kanchanaburi impeccable

准时，价格合理 - 在终点站的混乱情况下，他们让我上下了三辆巴士，才把我送回原来的好笑的地方，但我 73 岁了，膝盖有毛病，而且我有两个包，一个大包很重，我不得不无缘无故地上下巴士。我还不得不花钱为我的包买了一个座位，尽管当时车上的座位还不到满座的 50%。我的身高也有 6 英尺 3 英寸，但我无法把腿伸进座位里，因为它们靠得太近了--我不会再这样做了，不过 25 年前我会很好地做到这一点的。

On time and reasonable price - confusion at the terminal saw them put me on and off three busses before the took me back to the original funny but I'm 73 with a dud knee and I had two bags one big heavy one that I had to get in and out of the bus unnessesarily. I also had to pay for a seat for my bag even though te bus was less than 50% full I'm also 6'3" and couldn't get my legs into the seat because they are too close together - bI ewill not do it again however 25 years ago I would have been real good with it.

9 时，没有小面包车来接我们。 9 时 15 分打电话给服务人员后，出现了一个人，让他跟着自己走。9 时 45 分左右，一辆出租车来汽车站接我们，因为原来的面包车发动机出了问题。出租车要我们额外支付行李费（20 公斤以下的行李应该是免费的）。 然后他们帮我们买了汽车票和行李票，面包车在 11 点（而不是 9 点）离开了车站。

No minivan was there to pick-up us at 9h. After calling the service at 9h15, a guy appeared and ask him to follow him. At around 9h45 a taxi came to grab us in the bus station, because there were an engine issue with the original van. The taxi wanted us to pay extra for lugguages (which were under 20kg so should be free). Then they took care of the bus ticket + lugguages ticket and the van left the station at 11 (instead of 9).

这是一次很好的旅程。如果事先提到我们会在一个汽车站下车，继续乘坐巴士（而不是小货车），那就更好了。不过两辆车都很舒适。

Het was een prima rit. Was wel fijn geweest als van tevoren werd vermeld dat we zouden worden afgezet op een busstation om met de bus verder te gaan (ipv met de minivan). Beide voertuigen waren wel comfortabel.

在我们预订的下午2点没有面包车，但工作人员在同一时间为我们找到了另一辆面包车。速度快，有空调。

There was no van at 2 p.m. that we booked but the staff found us another van at the same time. Fast with AC.

司机的速度非常快。我们比预期早了半小时到达。

Driver was very fast. We arrived a half hour earlier then expected

Dear 12Go Customer Support Team, I am writing to submit a formal complaint regarding my booking with Khao San Travel Bus Asia, due to a serious failure in the transport service booked through your platform. My scheduled pick-up time was 9:30 AM today, 14 November 2026. However, the vehicle did not arrive at the agreed time. At 9:45 AM, after waiting without receiving any information or notification, I contacted the transport operator directly using the telephone number provided. I was then informed, unexpectedly, that the pick-up time had been changed to 1:30 PM. I want to emphasise that: * I received absolutely no prior notification of this schedule change. * Nobody contacted me by phone, email, SMS or through the booking platform. * The change was made without informing me or obtaining my agreement. * I had a flight departing at 4:00 PM, meaning that the new pick-up time would have made it impossible for me to reach the airport on time. As a result of this unacceptable situation, I had no choice but to arrange and pay for a private taxi at my own expense in order to avoid missing my flight. This situation caused unnecessary stress, additional financial expenses and a serious disruption to my travel plans. I consider this a significant failure of service and a lack of basic communication and responsibility on the part of the transport operator. I am therefore formally requesting: 1. A full refund of the original transport booking, as the service was not provided under the agreed conditions. 2. An investigation into the conduct of Khao San Travel Bus Asia. 3. Appropriate action to be taken to prevent other passengers from experiencing the same situation. 4. A written explanation of why the schedule was changed without any prior notification or consultation with the passengers. I booked this service through 12Go trusting that the confirmed schedule would be respected. It is unacceptable that a passenger should have to discover a major schedule change only after contacting the operator themselves, particularly when they have a flight to catch. I would appreciate this complaint being treated seriously and escalated to the relevant department. I look forward to receiving confirmation of my full refund and a satisfactory response regarding the measures you intend to take. Kind regards,

Really good trip! The journey was quick and easy, with a direct ride to the destination. The staff were polite and friendly. Everything went smoothly, and I had a good experience overall.

The trip was smooth and comfortable. We arrived on time, and everything went well without any problems. Overall, a good and hassle-free experience.