渡轮从Ban Phe Rayong Tour到沙美岛

在我旅行的当天，渡轮发生了故障，但它组织得非常好。有人陪我上了一艘快艇，快艇在一分钟内就开走了。

Le jour de mon trajet le ferry était en panne mais très bonne organisation pour gérer le problème. J’ai été accompagné jusqu’à un speedboat qui partait dans la minute.

总体行程还可以，但他们建议您在出发前 30 分钟到。最后，没有人在正确的时间到达。我们的出发时间比原定时间晚了 30 分钟。所以我们总共等了 1 个小时

Overall trip was ok but they advise you to come 30 minutes before departure. At the end noone came at correct time. We departure late from original time 30 minutes later. So overall we waited 1h

在售票柜台，当我向她出示我收到的确认电子邮件的复印件时，她感到很困惑。办公室里的另一位女士帮忙解释了一下。 当我们到达沙美岛码头时，我们感到非常困惑。乘船说明上说需要 40 分钟，而实际只需要 10 分钟。 我花了好长时间才相信我们在正确的码头上了正确的船。我不明白为什么每个人到了之后都不会感到困惑。

There was confusion at the ticket counter when I showed her a copy of the email I got confirming. Another woman in the office helped to explain it. When we got to Koh Samet Pier we were quite confused. The description of the boat ride said it was 40 minutes and it only took 10 minutes. It took me quite a while to accept that we were on the right boat at the right pier. I don’t understand how everyone isn’t confused by that when they arrive.

没有任何问题，服务很好。上下车有点麻烦，尤其是对老年人来说，所以应该有工作人员帮忙。我自己帮很多人上了车。

No problems at all, service good. Getting on and off was a bit tricky especially for the more elderly so a member of staff should be there to help. I helped many people on myself.

我买了 8 点的快车票，"接待处 "的女士告诉我 "8 点半出发"：什么？买的是 8 点的票，她却说是 8.30？ 为什么？ 然后，我们在 8 点 50 分离开......糟糕！晚了 50 分钟！

I've bought the ticket for fast bout at 8. The lady at the "reception" told me "it leaves at 8.30": what?? Ticket for 8 o clock and she says at 8.30? Why?? Then, we left at 8.50... bad! 50 minutes late!

PN 集团非常棒，非常友好，乐于助人。 我不得不提前一天离开，他们没有额外收费就帮了我。 我以后只会使用 PN 集团！ 谢谢你们 &#552294139687931；

PN Group weee fantastic, very friendly and helpful. I had to leave a day early and they helped me with no extra cost. I will only use PN Group in the future! Thank you

快捷安全。从 Ban Phe 到沙美岛只需 10 分钟。我会向您推荐！

Fast and safe. Only 10 minutes from Ban Phe to Koh Samed. I would reccomend!

接机及时。 告知到达时间，而且准确无误

Timely pickup. Advised on arrival time and it was accurate

这里存在严重的问题。 首先，进出船的通道非常糟糕，即非常危险。在 Ban Phe 要穿过两块摇摇晃晃的木板，对任何携带行李的乘客来说都是一个挑战。两个人在船上帮了一点忙，但他们可能无法避免摔倒...... 在抵达纳丹（Nadan）时，下船并不安全，但有石阶。 亟需一个更好的上船/下船安全系统。 也许应该到发达国家去看看他们是如何处理上/下船安全问题的。 也许还应该像飞机一样，将重型行李单独托运...... 其次，这艘船本身看起来和听起来都很旧（我见过很多年的同类船）。 在这种情况下，发动机在海上航行了 20 分钟后就停止了，而船上却没有提供任何信息......但愿它只持续了几分钟，没有人惊慌失措......从头到尾没有说过一句话。也许机器人可以完成这项工作...

There are serious issues here. First, the access to/from the boat is terrible, i.e. very dangerous. 2 shaky planks to cross at Ban Phe for any passengers with luggage is a challenge. 2 guys help a bit from the boat but they might not avoid a fall… At the arrival in Nadan, it is not much safer to disembark but there are stone steps. A much better safety system for embarking/disembarking is badly required. Maybe a visit to developed countries to see how they handle the embarking/disembarking safety issue would be useful. Maybe also the heavy luggage should be checked-in separately, like for planes… Second, the boat itself looks and sounds old (I have seen the same kind of boats for many years). In this case, the engine stopped after 20 min at sea with no information given on board… Hopefully, it lasted a few minutes and nobody panicked… Not a word was said from the beginning to the end. Maybe bots could do the job…

船离 Ban Phe 码头很远，所以当我从曼谷乘坐面包车抵达时，不得不重新买票。

The boat was far away from Ban Phe Pier so I had to buy a new ticket when arrived with van from Bangkok