罗勇到沙美岛

Le jour de mon trajet le ferry était en panne mais très bonne organisation pour gérer le problème. J’ai été accompagné jusqu’à un speedboat qui partait dans la minute.

Overall trip was ok but they advise you to come 30 minutes before departure. At the end noone came at correct time. We departure late from original time 30 minutes later. So overall we waited 1h

There was confusion at the ticket counter when I showed her a copy of the email I got confirming. Another woman in the office helped to explain it. When we got to Koh Samet Pier we were quite confused. The description of the boat ride said it was 40 minutes and it only took 10 minutes. It took me quite a while to accept that we were on the right boat at the right pier. I don’t understand how everyone isn’t confused by that when they arrive.

No problems at all, service good. Getting on and off was a bit tricky especially for the more elderly so a member of staff should be there to help. I helped many people on myself.

I've bought the ticket for fast bout at 8. The lady at the "reception" told me "it leaves at 8.30": what?? Ticket for 8 o clock and she says at 8.30? Why?? Then, we left at 8.50... bad! 50 minutes late!

PN Group weee fantastic, very friendly and helpful. I had to leave a day early and they helped me with no extra cost. I will only use PN Group in the future! Thank you

Fast and safe. Only 10 minutes from Ban Phe to Koh Samed. I would reccomend!

Timely pickup. Advised on arrival time and it was accurate

There are serious issues here. First, the access to/from the boat is terrible, i.e. very dangerous. 2 shaky planks to cross at Ban Phe for any passengers with luggage is a challenge. 2 guys help a bit from the boat but they might not avoid a fall… At the arrival in Nadan, it is not much safer to disembark but there are stone steps. A much better safety system for embarking/disembarking is badly required. Maybe a visit to developed countries to see how they handle the embarking/disembarking safety issue would be useful. Maybe also the heavy luggage should be checked-in separately, like for planes… Second, the boat itself looks and sounds old (I have seen the same kind of boats for many years). In this case, the engine stopped after 20 min at sea with no information given on board… Hopefully, it lasted a few minutes and nobody panicked… Not a word was said from the beginning to the end. Maybe bots could do the job…

The boat was far away from Ban Phe Pier so I had to buy a new ticket when arrived with van from Bangkok