12Go
尋求協助
繁體中文
9月1日 週一
+ 新增回程
0 乘客
搜尋
尋求協助
Articles
搜索
常見問答集
親愛的顧客您好: 若對於我們網站所提供的行程有任何問題,可於下方找到常見問題的答案。請利用上方的搜尋欄,或直接向下滑尋找您的問題。若找不到您的問題,請利用本頁最下方的表格,與我們聯絡。
聯繫支援團隊
您可能有興趣的文章
Thailand Bus Tickets
Vietnam Railways
Ferry tickets
General questions
Indian Railways
Sri Lanka Railways
Thai Railways
Payments and Refunds
Cambodian Bus Tickets
Japan Rail Pass (JR Pass)
How to use our system
Taiwan High Speed Rail
China Railways
Myanmar Railways
New Zealand Railways
Lost and Found
How to use our system
How to book tickets using 12Go?
Ticket confirmation process
I do not have a 12Go account. How do I get one?
What are the 12Go credits and how do I get them?
How to use the credits?
I want to book for a large group of people. How can I do that?
How to check the balance in my account?
How do I get from A to B?
What if the new trip is more expensive than my balance?
Payments and Refunds
Payments in The Philippines
How to make an extra payment
There was the amount of 30 Baht / 1 USD deducted from my account. Why did this happen?
Cambodian Bus Tickets
Travelling by Bus in Cambodia
Sri Lanka Railways
Is it possible to deliver the original train ticket to my hotel in Sri Lanka?
Japan Rail Pass (JR Pass)
How can I make a SEAT reservations?
Until when is my Rail Pass valid on the last day?
What happens if I have to delay / cancel my trip?
How do we provide Japan Rail Pass?
Japan Rail Pass Conditions
About Japan Rail Pass (JR Pass)
Can I make seat reservations on particular train?
Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
Do I need a Rail Pass for children?
Japan Rail Pass compensation policy
How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
Busy Times
Can I use Japan Rail Pass to all types of trains?
What are the advantages of a Green pass?
How to use Japan Rail Pass?
I’m Japanese. Can I get a Rail Pass?
General questions
How do I cancel my ticket?
I cannot pay or have canceled/failed payment