There was no explanation that you needed to go to the office of the port city to get the ferry pass, then no explaination that you needed to go to the counter at the port to show your ferry pass to get your ferry ticket where the port tax is paid for. When we bought the tickets online, it just mentions you needed to check in. Check in where? Check in At the offices or at the port or what to do? We were so stressed and running around trying to figure out what needed to be done whilst having to carry bags around with us.
渡輪 Cantika 09, Wahana Virendra, 2026年10月14日
L J
Laura J
The journey was ok but a warning about the taxi mafia would be helpful. Worse experience especially as a single female!
渡輪 Cantika 09, Wahana Virendra, 2026年10月11日
B D
Bo D
we had the best experience! big boat, clean, spacious, good staff, everything was perfect
渡輪 Cantika 09, Wahana Virendra, 2026年10月10日
A T
Aniko T
Overall it was ok, however we were 1 hour late. Regardless the service and the ferry was nice.
渡輪 Cantika 09, Wahana Virendra, 2026年10月8日
G M
Gautier M
An hour late on arrival, and a broken suitcase to top it off.
渡輪 Cantika 09, Wahana Virendra, 2026年10月6日
A S
Andreia S
Food service, even if the boat was 30 minutes late
渡輪 Cantika 09, Wahana Virendra, 2026年10月5日
E M
edwin M
A bit cold inside but for the rest great
渡輪 Cantika 09, Wahana Virendra, 2026年10月5日
A V
Astrid V
Very good! But be mindful of some of the helpers, they act like they just want to help you with carrying your luggage from the harbour to the boat but then ask money for it;) so ask first!!!
渡輪 Cantika 09, Wahana Virendra, 2026年10月3日
T H
Tracy H
Our overall experience was pretty good. I would definitely recommend and re use them. The only downfall was the staff at check-in seemed disinterested in their jobs and their customers. Not really a big deal to us but it might be for other travelers.
渡輪 Fast Boat, Wahana Virendra, 2026年10月2日
L T
Lizi T
After purchasing the tickets online, I did not expect to be faced with such a convoluted process at the Wahana virenda office to obtain a boarding pass and pay the harbour tax. While waiting in Queue a man working at the desk called for people going to Senggigi to get their luggage and start walking to the harbour. As that was me, I went up to the man and asked if I needed to go too. He got very angry and yelled at me. Fortunately, another passenger assisted me and explained what to do.
渡輪 Cantika 09, Wahana Virendra, 2026年9月30日
A H
Ahmed H
Everything went very smoothly from arrival and check-in to boarding the boat; unfortunately, the boat departed more than an hour late.
渡輪 Cantika 09, Wahana Virendra, 2026年9月28日
A C
Alexandre C
Unfortunately not a great experience. The journey was delayed and the wait was not comfortable with very little information given on when the boarding will happen. I arrived almost 2 hours later than initially scheduled. And the ride was bumpy and unpleasant
渡輪 Cantika 09, Wahana Virendra, 2026年9月28日
A P
Angie P
Everything perfect. Transfer was on time, very professional. The boat was comfortable and quick.
100% recomend
廂型車 Shared Van + Fast Boat, Wahana Virendra, 2026年9月28日
A B
Abdulkarim B
It was really good and the boat left on time and we arrived a bit earlier then the time written for us
渡輪 Fast Boat, Wahana Virendra, 2026年9月27日
A M
Anne M
Trip from padangbai to gili air :Very safe and secure.
渡輪 Cantika 09, Wahana Virendra, 2026年9月27日
G F
Guillermo F
We had to be there more than an hour early and we left a hour and a half late."The punctuality was awful.
渡輪 Cantika 09, Wahana Virendra, 2026年9月25日
S F
Serenella F
It was well organized and the boat was on time and correct however it was full of insects and cockroaches. The inside was dark and you could not open the windows and apparently you could go up only if you were paying an extra charge.
渡輪 Fast Boat, Wahana Virendra, 2026年9月24日
M M
Monica M
We arrived 1,5 hours late. However the boat was super confortable and the ride very smooth
渡輪 Cantika 09, Wahana Virendra, 2026年9月22日
P H
Pascal H
Meeting location at harbour was easy to find, and booking process was simple and easy
渡輪 Fast Boat, Wahana Virendra, 2026年9月21日
C G
Coline G
Very good company I recommend
渡輪 Cantika 09, Wahana Virendra, 2026年9月19日
L F
Laura F
Fantastic
渡輪 Cantika 09, Wahana Virendra, 2026年9月18日
G G
Gregory G
2h of delete no info
渡輪 Fast Boat, Wahana Virendra, 2026年9月18日
T R
Taneao R
Ni e and steady cruise to our destination
渡輪 Fast Boat, Wahana Virendra, 2026年9月18日
R D
Rafal D
1.5 hours delayed. I didn’t pay for an expensive ticket just to end up with a 1.5-hour delay.
渡輪 Cantika 09, Wahana Virendra, 2026年9月15日
J C
Josep C
The ticket was for **Gili Air**, but we were unexpectedly dropped off in **Lombok** instead. From there, we were transferred to Gili Air on a small boat that **did not meet even basic standards of comfort and safety**.
The whole experience was poorly organised and very disappointing. **I would not recommend this operator.**
渡輪 Cantika 09, Wahana Virendra, 2026年9月14日
S D
sian D
Great smooth trip experienced.
渡輪 Cantika 09, Wahana Virendra, 2026年9月14日
M K
Marcin K
I have to come 1h earlier. Dont know why because it take 5h to Land on gili air from your post.
Inside Was 15 deg so very cold. Why do this?