I would like to express my dissatisfaction regarding my recent ferry booking.
I specifically chose the ferry instead of a speedboat because I am prone to seasickness. However, I was informed only about one hour before departure that the service would be changed to a speedboat.
At that point, I had no choice but to continue with the trip, as all other arrangements had already been made in advance. Despite this significant change, I was still charged the same price as originally booked.
I find this situation quite unfair, as the service provided did not match what I had intentionally selected.
I would appreciate your explanation regarding this matter, and I hope you will consider appropriate compensation
廂型車 Van VIP, Lipe ferry and speed boat (หลีเป๊ะ เฟอรรี่ แอนด์ สปีด โบ๊ท), 2023年12月5日
N M
Nikolay M
Driver didn't speak English and sometime his behavior without explanation looked bit rude. He also completely ignore Road code, but I think it is quite common problem in Thailand... Everything else is fine. Thank you.
廂型車 Van VIP, Lipe ferry and speed boat (หลีเป๊ะ เฟอรรี่ แอนด์ สปีด โบ๊ท), 2023年10月14日
S M
SOON M
Crews good in manners and service plus ferry clean .
Very tight spaces, very unconfortable trip. Everyone packed like sardines. An absolute lack of organization between the van company and the boat company.
廂型車 Van VIP, Lipe ferry and speed boat (หลีเป๊ะ เฟอรรี่ แอนด์ สปีด โบ๊ท), 2023年5月17日
I went to the correct pier, the check in sent me to another 200 mitres away, I had to carry my suitcase, they sent me back and said boat not go eventually they let me on boat, not 12 Go fault
Boat arrived on time but one of the engines malfunctioned on the way. Fortunately the other engines were ok so we made it in good time but those things should be checked and fixed before each trip
Great trip. Excellent weather. Not to compare with trip on 31-7-17 when the weather was stormy and a lot of rain. The boats need a lot of maintenance they're old and damaged. Too much risk for the people.
Driver came 10 minutes late to pick us up at the exit gate at Hat Yai AirPort while he was standing there al ready at the parking lot. He drove to fast in heavy rain. Could not seen much trough windshield. Irresponsible!