It was very difficult to change our tickets!
And the staff was not very kind….
火車#43 標準座, Haruka Express, 2025年10月24日
M W
Mariusz W
Very easy to purchase,a bit confusing when we were using machine counter to exchange for physical ticket but nice staff on the station helped us ...train very fast and very comfortable...it was great experience ...thank you
火車#23 標準座, Haruka Express, 2025年9月28日
K O
Ksenija O
There was no mention of reserving the seats, almost had to stand the entire trip, would have paid extra to have reserved seats
火車#1 標準座, Haruka Express, 2025年9月13日
M R
Mark R
The train time was wrong. Plus we don't speak Japanese and it was very difficult to get the actual tickets from the QR codes.