Driver did not stop near Tai Seng MRT and as a first-timer using this company, I was lost and had to ask the driver for direction and walked over to the mall connected to the mrt. Also the PA system of the bus is very poor, no one understood what the driver was saying through the microphone.
巴士 快速、直達, Billion Stars Express, 2026年8月24日
A L
Alexander L
Bus departuted without me because the shuttle from Geirgetown was way to late. I had to wait 90min on the terminal to take the next bus. Just a waist of time because the people on the desk werent abme to organize a Shuttle.
巴士 VIP, Billion Stars Express, 2026年8月23日
E E
elbadawi E
this indian madam was on bus office in penang was deal with ys with very rude
巴士 VIP, Billion Stars Express, 2026年8月18日
G D
Gaia D
The bus arrived in Singapore one hour later.
It was supposed to arrive in Kuala Lumpur at 20:40 but we arrived at 23:34.
Could it be possible to have a refound due to the three hours later than the scheduled time?
Thank you
Got delayed by one hour and they just told me when I got there + send me a message at te time the van was supposed to leave, almost missed the bus, the organisations English was very poor so they were not very helpful.
巴士 VIP, Billion Stars Express, 2026年8月5日
K L
Kamish L
The fact that there was no booth or counter representing the bus service, made it inconvenient as it required an e-boarding pass, downloading an application on the spot and getting it done made it chaotic even within tha timeframe of 40+ minutes.
巴士 VIP, Billion Stars Express, 2026年7月31日
H O
Hasina O
The indications of the drop off point was not complete, I had to go twice inside Tai Seng MRT with my suitcase, where I found someone who happens to know that Tim Howan is the name of a restaurant at the other side of the underground.
The bus arrived 2 hours late at KL
Night bus was initially delayed by 1.5hours to 1am, which happens but communication was quite poor. They also didn’t tell us that we would now need to change bus in KL at 3.30 in the morning. Finally we weren’t dropped at Penang Sentral as expected. Seats comfy and we made it to Penang but biggest issue was poor communication.
巴士 快速、直達, Billion Stars Express, 2026年6月29日
M T
Martina T
The bus did not stop at the designated arrival point, as described on the ticket. I had to take other transportation to reach the final destination.
Comfortable bus slept well.Did not like that we were delayed 1hr and got the message while sleeping at 11.45pm.we were in bed at 8pm because we had to be up at 2am
巴士 VIP, Billion Stars Express, 2026年6月23日
H D
Hannah D
despite all the negative reviews, the bus was great and dropped me off earlier
巴士 VIP, Billion Stars Express, 2026年6月21日
E F
Euan F
Timings on the trip were 12:25pm - 5:12pm we didn’t get there till about 7:20pm didn’t get to eat anything and lost a day due to the travel! Needs to be more specific with breaks etc
巴士 VIP, Billion Stars Express, 2026年6月19日
C M
Charline M
cockroaches in the bus....
Left at 3:10pm instead of 2:30pm.
Arrived 6 hours behing schedule.....
巴士 快速、直達, Billion Stars Express, 2026年6月3日
O B
Ong B
Cn I know why till nw still got no news bout my refund tq. Hope cn ASAP reply me tqtq
巴士 VIP, Billion Stars Express, 2026年5月28日
H P
Hugh P
If you want customer service then this probably isn’t for you. If you want someone that will get you to where you want to go, then this will do.
Arrived 3 hours later than stated on original booking.
However with no real lateness, that must be how long it takes.
Coach was comfortable and managed to sleep.
VERY unprofessional. Starting with the reception, the woman was super annoyed at every question, while giving each passenger different directives (check in, no check in, super confusing), she didn't give us information on the whole procss either, you had to figure it out for yourself, and very overcomplicated. We had to download a different App MIDWAY to keep checking in, which wasn't functional either. Completely ridiculous. Also, the driver was super unprofessional, screaming into his phone all way long, singing terribly, smoking under the smoking prohibited sign... playing on his phone, stearing with his elbows, very terrifying ... NEVER choose this when you have ANY other options
巴士 VIP, Billion Stars Express, 2026年5月17日
E C
Ella C
The bus itself was good, very comfy. However, the bus driver was unclear about where we were stopping, I know he cannot help the traffic but we arrived a lot later than usual and were dropped far from the location it stated on 12go. It would have been nice to have been told that we were no longer stopping at the planned stop, as we then had to get a 40 minute taxi quite late at night.
巴士 VIP, Billion Stars Express, 2026年5月16日
S T
Sean T
Bus journey would have been excellent, if not for the staff behaviour.
Either the driver or colleague shouted rudely at me in Malay (which i do not understand), like I was a lowly army recruit all because i stood up for a bit while the bus is moving.
Had no clue why another staff spent nearly 5 minutes discussing and nearly asked another customer to leave the bus, all because the customer's shoes weren't clean
Honestly i don't remember coming across any clear rules and regulations banning customers from boarding a bus due to dirty footwear
This operator could have been perfect but the staff in general, need serious customer service training
巴士 VIP, Billion Stars Express, 2026年5月16日
K T
Karen T
Coach was comfortable but driver wasn’t on time. The Billion Stars staff wasn’t in his office nor at the coach bay during departure time. Driver was late for 28mins and vehicle number was unknown at that moment.
巴士 VIP, Billion Stars Express, 2026年5月14日
S R
Samuel R
The bus was supposed to leave at 0900. There was no communication at all, no indication that the bus was delayed or that we were even in the right place. We tried calling every number on the booking form, including the "hotline" and got no reply on any of them, I also messaged on WhatsApp and sent an email and only received a response an hour later, after the bus had finally arrived. It was an extremely stressful experience. The bus left long after the advertised departure time with no explanation or apology from the staff there and there was nobody present at the time we were all told to get there to give any information, which is simply not acceptable. The conductor on the bus was also surly and unnecessarily unpleasant, and whilst the seats were reasonably comfortable, the inside of the bus was certainly not very clean, Finally, the advertised arrival time was 14:37. We didn't actually arrive until after 18:00.