It's a hit or miss with most of the operators of the buses/limousines in Vietnam but we have used this operator three times already and other than being late, we've had no other issues.
We had a bus trip at 6 pm and we got to the meeting point at 5:45 pm. We were waiting until 6.30 and no one told us anything so I went to ask and the the guy in charge told me some excuses about Vietnamese National Day and that the traffic was terrible and that was why the bus was late. Finally, a private car came one hour and twenty minutes later than we had our trip and picked us up and took us to our destination.
The coach was one hour late, we were supposed to leave at 6.45 but we left at 7.45am because they were waiting for other clients.
We almost missed our cruise, we had to book a taxi because we didn’t have time to walk there
寧平 到 廣寧, 巴士 遊客空調, The Long Travel (Du Lich The Long), 2026年8月26日
LB
Laura B
Excellent service. Collected on time. Communication the day before very good. Very comfortable limo bus with charging ports and massage seats. I would highly recommend this service
寧平 到 廣寧, 巴士 VIP 18, Daily Limousine, 2026年8月18日
MB
Manuel B
We moved from Trang An to Ha Long Bay because we had a cruise booked.
The positive point is that we reached our destination on time after leaving from our hotel. On the downside, we left an hour late (fortunately, we had allowed some extra time), and we had to take three different vehicles without any prior information.
寧平 到 廣寧, 巴士 VIP 18, Daily Limousine, 2026年8月12日
A
Adam
They picked us up from our hotel and dropped us at our hotel in halong. I was not expecting this.
Was disappointed with WhatsApp message regarding pickup point and time. We had just sat down to enjoy our breakfast and I had received a message saying pickup in few minutes go to main road. We left our breakfast on the table as did not want to miss our bus. We walked to main road and waited here for 45 minutes until bus eventually turned up. We were very hungry at this time and upset. We were only 100m from our hotel. Frustrating to leave our breakfast at the table and having to wait longer then we were led to believe. It's a shame bad communication from driver otherwise would have been a pleasant trip.
We arrived 45-60 mins later than we should and therefore almost missed the excursion we had planned in HaLong. The driver spent a lot of time picking people up in lots of different locations and dropping people off + moving us to another vehicle with other confused passengers and everyone going to different locations
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