RD
Rob DI didn’t get picked up from hotel as I was supposed to. I got a message at pickup time asking me to go to a pickup point 20 mins away which I had to organise and pay for myself. I then waited by the side of road for another 30mins before getting into an overly crowded car for a rather uncomfortable ride to the ferry terminal. Also the arrival time as listed was wrong by over an hour (ferry never makes it by the time suggested).
Some of the issues may have been just a one-off on the day but it wasn’t a great experience.
Балі — Гілі Айр, Мiнiвен Стандарт, Semaya One, 21 жовт. 2026 р.
V
Veronica Everything was perfect
Балі — Гілі Айр, Мiнiвен Van + Fast Boat, Bali Triptop, 16 жовт. 2026 р.
JS
Jan SVery poor communication and organization. No clear information about the exact pickup location or which harbor we would be taken to. The driver drove recklessly despite having plenty of time before departure. The boat was 1.5 hours late, with no updates, explanation, or apology. Overall, a disappointing experience.
Балі — Гілі Айр, Мiнiвен Taxi + Ferry, Bali Magir Trans, 11 жовт. 2026 р.
IA
Innes AWell
Looked after, good communication,
Балі — Гілі Айр, Мiнiвен Van + Fast Boat, Bali Triptop, 6 жовт. 2026 р.
TL
Tzu LWe booked the Van+Ferry package from this highly-rated agency. The driver was pretty nice and helpful—he picked us up on time and drove efficiently. We left the hotel at 9:45 AM and arrived at the port around 11:50 AM. Getting our tickets at their office went smoothly, but things went downhill when we headed to the boarding area at 1:30 PM, as instructed.
The port was completely chaotic, and we ended up waiting until 2:00 PM. To make matters worse, the ferry was infested with small cockroaches crawling everywhere.
After 2 hours, we arrived at Gili T, only to be unexpectedly asked to transfer to a tiny boat to get to Gili Air. Throughout this whole process, we were given zero information about which boat to take or when the transfer would happen. I know some agencies operate this way, but they usually state it clearly in the package details—this one didn't mention it at all. We finally arrived at Gili Air at 4:50 PM, which was way past the scheduled 2:55 PM arrival time.
Балі — Гілі Айр, Мiнiвен Taxi + Ferry, Bali Karang Tours (Bali Karang Tours), 2 жовт. 2026 р.
MS
Miloš SScheduled pick up time was 10:00. The driver was already at 09:00 in our lobby and calling us to get out.
The van was without air condition and was full. Was really hard and hot ride.
Балі — Гілі Айр, Мiнiвен Van + Fast Boat, Bali Triptop, 28 вер. 2026 р.
BP
Bernd PThe pick-up time was rescheduled to 0,5-1 hour earlier, so we had over 2 hours waiting time after arriving at the ferry port.
Балі — Гілі Айр, Мiнiвен Van + Fast Boat, Bali Triptop, 28 вер. 2026 р.
FD
Femke DGreat communication, and everything went well.
Балі — Гілі Айр, Мiнiвен Van + Fast Boat, Bali Triptop, 21 вер. 2026 р.
JK
Jessica KEverything worked out fine.
Балі — Гілі Айр, Мiнiвен Taxi + Fast Ferry, Bali Triptop, 9 вер. 2026 р.
SL
Salome LEverything was good from comunication to driver to boat ! I recomand we i had a great experience
Балі — Гілі Айр, Мiнiвен Van + Fast Boat, Bali Triptop, 28 серп. 2026 р.