VL
Vörös LNem volt hely a csomagoknak ezért az utastérbe voltak pakolva. Kényelmetlen volt 5 órát utazni úgy, hogy mindenhol bőröndök voltak. A sofőr segítőkész volt.
Puerto Princesa - El Nido, Minibüs Minibüs, Fortwally Travel and Tours (Fortwally Transport Service / Fortwally Travel and Tours), 6 Nis 2026
FK
Frederic KWe had to pay extra or wait 3 hours because they did only have us 4 guests. We got scammed they wanted us to pay 1000 Pesos per person extra. Also we arrived 2 hours later than scheduled and the driver refused to drive us to el nido town he stopped at a taxi place so he can earn commission if we take a tricycle to the town.
Overall - we got there but later than expected, had to pay more and didn’t even get dropped off where we were supposed to go.
Please save yourself some headache and don’t book with this company.
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, Palajuanders Travel and Tours, 7 Kas 2026
EB
Ekaterina BI demand a full refund for two tickets from Puerto Princesa to El Nido on November 4, 2026, scheduled for 2:00 PM.
Island Travel and Tours provided the WRONG pickup location, leaving us waiting outside in extreme heat for over an hour. They also called the WRONG phone number and then claimed they were not responsible because their own employee had passed on incorrect information.
Despite our confirmed 2:00 PM departure, the operator refused to leave until the van was full. They could not provide any departure time.
After all these failures, they REFUSED to refund our money. We had no choice but to pay for a private transfer ourselves.
This is outrageous, unprofessional, and unacceptable.
This was NOT a voluntary cancellation. The operator failed to provide the service as booked.
We demand a FULL REFUND for both tickets, an investigation into this operator, and a written response.
If this is not resolved, we will escalate the dispute through our payment provider and consumer protection authorities.
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, Palajuanders Travel and Tours, 6 Kas 2026
HS
Havilah SWe were told to arrive 30 mins early but they didn’t come until the pick up time, the van started overheating and the AC stopped working which created a bad burning smell but the driver never communicated anything to us nor did he try to get us out of the car so as not to inhale fumes. The van was a 13 seater and they maxed it out, all seats full with hardly any luggage space, we had to keep our bags on our laps. The drive was like Mr Toads Wild Ride, we never knew what lane he was going to use or how close he’d pull up to other transit vans. The first and second van were nice, cramped if your wide or over 5’6”, the other passengers mostly slept and were helpful, there was a rest stop and a lunch stop, the dispatcher was professional and communicated well in English, I don’t think the driver spoke any which is probably why he never talked to us. They should definitely leave an empty seat or 2 if they care about costumer satisfaction but unfortunately they’re trying to make the most money possible, they even had packages to deliver. Funny note: we also had a dog and a bird in the van.
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, JCalbert, 5 Kas 2026
AI
Ana IOur pickup was scheduled for 7 a.m., but they arrived an hour and fifteen minutes late.
The day before, we had confirmed the 7 a.m. departure time with the company, as stated in the booking.
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, Palajuanders Travel and Tours, 29 Eki 2026
ED
Emily DBus itself was fine - was full so naturally quite tight but was expected.
Had air con and stopped half way for the toilet and refreshments.
Only issue I had was that there was no one at the bus stop and no shade - eventually managed to contact the provider (no WhatsApp number provided, only phone which wasn’t working with my sim) and they were very helpful and sent a van straight away but seemed to be unaware of our booking.
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, JCalbert, 23 Eki 2026
SP
Sister PThe drive from puerto princesa to el nido was so impressing! The driver was so skillful and safe! Thank you very much
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, Palajuanders Travel and Tours, 18 Eki 2026
RG
Romane GWe took a van ! It was not too bad cause we could sit just behind the driver so we had more space for our legs. It was not super comfortable but it was okay, and it was quite fast overall.
We stopped several times during the way to pick up and drop people but it was okay and quick.
Puerto Princesa - El Nido, Minibüs Minibüs, Fortwally Travel and Tours (Fortwally Transport Service / Fortwally Travel and Tours), 1 Eki 2026
SJ
Sara JWe waited for 1 hour and 10 minutes, 9am became 10:10am. If only I could refund the fare, I would have done so.
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, Palajuanders Travel and Tours, 12 Eyl 2026
IG
Ivan GVery small seats, and driver stopped several times to add passengers.
The rest was ok
Puerto Princesa - El Nido, Minibüs Paylaşımlı Minibüs, JCalbert, 30 Ağu 2026