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Aldric MWe received the tickets immediately after placing the order (the booking was made 4 days before departure).
There were no issues during the journey, and the train was very spacious.
However, we were not given any choice of seats, which meant that the two of us were not seated together, but 5 rows apart. There were empty seats available, though.
Vang Vieng - Vientiane, Tren #C91 2. Sınıf Koltuk, China Railway (中国铁路), 20 Ağu 2026
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Caroline CI believe you should review the process for items such as pocket travel knife. Instead of throwing our traveling expensive instruments you could put it in a sealed envelope that we get back once we get out … thinking that my very expensive Swiss knife and my daughter Swiss knife have been taken by your staff is way too rigid. A parallel option should be offered to get it back after the journey.
Vang Vieng - Vientiane, Tren 2. Sınıf Koltuk, Laos Railway by Family Service, 11 Ağu 2026
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Isabel SThe train itself was ok but 12Go didn’t actually send me my ticket, just confirmation. Fortunately they allowed me to collect it in person.
Vang Vieng - Vientiane, Tren 2. Sınıf Koltuk, Laos Railway by Family Service, 11 Ağu 2026
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Elisabet Excellent punctuality and order. Loved the experience!
Vang Vieng - Vientiane, Tren 2. Sınıf Koltuk, Laos Railway by Family Service, 31 Tem 2026
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Sarah OComfortable and on time
Vang Vieng - Vientiane, Tren 2. Sınıf Koltuk, Laos Railway by Family Service, 18 Tem 2026
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Max GNo food in train station. Limited options on board
Vang Vieng - Vientiane, Tren 2. Sınıf Koltuk, Laos Railway by Family Service, 29 Haz 2026
PK
Pawanrat K.
Vang Vieng - Vientiane, Tren #K11 Sert oturak, China Railway (中国铁路), 19 Mar 2026
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Marcrichard KQuick and well organized
Vang Vieng - Vientiane, Tren #C91 2. Sınıf Koltuk, China Railway (中国铁路), 1 Mar 2026
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Martin HThis train service in Laos is amazing. Not only is it comparably fast and on time, but also very comfortable.
However, the train stations are relatively far away from the city and you need to arrive quite early also because of the harsh security checks, which sometimes create lines if waiting passengers.
Vang Vieng - Vientiane, Tren 2. Sınıf Koltuk, Laos Railway by Family Service, 17 Şub 2026
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Marius FTickets were provided for the correct train, class and time on the day before departure 👍
Vang Vieng - Vientiane, Tren #C91 2. Sınıf Koltuk, Laos Railway by RG Adventure (RG Adventure ), 11 Şub 2026