RM
Ria MThis was the worst transportation experience I have ever had.
Choosing Bali Trans caused serious financial loss and extreme inconvenience. 12Go The operator provided misleading and inaccurate information, and when delays occurred, they continuously made excuses instead of taking responsibility.
The actual departure and travel time were completely different from what was stated in the booking, with no proper notice or solution. Because of this failure, I arrived too late at the airport and missed my flight entirely, resulting in the loss of an expensive, non-refundable ticket.
This is unacceptable and unprofessional, especially for airport transportation where punctuality is critical. Poor communication, poor service, and zero accountability for the financial damage caused. I strongly do not recommend Bali Trans.
Mengwi - Surabaya, Otobüs Executive, Bali Trans (Bali Trans), 5 Oca 2026