E
Enrique The trip and the driver was really good and quiet. The problem was that we didn't get a confirmation till 1h before the trip. We booked the night before, and even they said that confirmation would be within an hour, we had no response till next day an hour before the trip. That was stressed and we had to move to the meeting point without knowing if we could travel.
Hanoi - Quang Ninh, Otobüs Limousine, Cua Ong Limousine (Cửa Ông Limousine), 14 Eyl 2026
DE
Davis EHad to wait in the sun for over an hour!!
Hanoi - Quang Ninh, Otobüs Limousine, Cua Ong Limousine (Cửa Ông Limousine), 9 Eyl 2026
JJ
Josef JSmooth pickup from Hanoi Opera House , lovely journey and drop right at Highlands Coffee Muong Thanh . Also they sent in the driver and pick up details on time .
Hanoi - Quang Ninh, Otobüs Seater 28, Daily Limousine, 23 Ağu 2026
MS
Marius SDriver was late and there was no one to communicate with in English
Hanoi - Quang Ninh, Otobüs Limousine 10, Ha Lan Limousine, 11 Ağu 2026
SR
Sai RThe vehicle was very comfortable and convenient, and it arrived on time. Highly recommended!
Hanoi - Quang Ninh, Otobüs VIP 18, Daily Limousine, 10 Ağu 2026
ZF
Zoé FOn Time, we received messages on Whatsapp to tells us all the informations we needed like the pick up point and the schedule. So all good, just one thing is that in Hanoi the street ares small so you have to be really on time to take the bus because it just drop you and go.
Also for this travel, they drop people off one by one at their cruise agency, so no need to walk, that's great! Bottle of water provided on this trip and a stop where you can do shopping.
Hanoi - Quang Ninh, Otobüs Koltuklu, King Express Bus, 22 Tem 2026
LC
Ludovic CTrès bien. Reactif
Hanoi - Quang Ninh, Otobüs VIP16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 13 Tem 2026
OT
Olivia TI was given the wrong location for pickup even though I emailed the night before, I was then transferred to 4 different cars.
Great they got me there in the end, there was also no communication of what was happening just kept getting told to get into the next one and hope I was going to the right place.
Hanoi - Quang Ninh, Otobüs VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 7 Tem 2026
A
Agnes Not pleased with this service as operator didn’t share pick up info to driver ( along arrangements made 2 months earlier)
Plus I paid to a VIP van 11 and ended up travelling in a Bus.
Bus was comfortable and clean though.
Hanoi - Quang Ninh, Otobüs Limousine 11 Seats, G8 Sapa Open Tour (G8 Sapa Open Tour), 26 Haz 2026
MO
Madina OBus arrived 1 hour late for the pick up and no one was in the office of the pick up point. Also, no team member nor the support reacted to my messages about the status and situation. The driver took longer breaks as indicated and communicated. Thus, we arrived 1.5 hours later than planned.
Hanoi - Quang Ninh, Otobüs Koltuklu, Daiichi Travel, 22 Haz 2026
