EK
Erwin KThe quality of the bus, cleanliness and overall organization were all top-notch. However, the service was terrible. The driver didn’t speak English, was rude, shouted at passengers and complained about things he really shouldn’t have. Apart from the driver, everything was excellent. I would still recommend this service.
Hanoi - Cao Bang, Otobüs VIP 24, Thanh Ly, 6 Kas 2026
AD
Allegra DThe first part of the trip was good, the driver was very professional.
But no one told me that I had to take a public bus to reach my destination and as I paid to go with the van I’m pretty upset about it.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 6 Kas 2026
C
Caroline Overbooked van and dangerous driving, avoid
We didn't actually have a seat in the van, as it was overbooked. We spent 7 hours in the front next to the driver, with our legs twisted sideways. We contacted the operator, who said they were looking for an alternative for us and never followed up.
The driver was very reckless: far too fast on mountain roads, constantly overtaking with no visibility. We came close to an accident several times. We arrived exhausted and shaken. Safety should come first!
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 5 Kas 2026
CF
Carlos FThe van was relatively old and not particularly comfortable, the driving was perhaps sometimes reckless from a western point of view. My planned trip at 16:30 was suddenly cancelled the night before through WhatsApp, I was offered the chance to go one hour before or to get refunded. Here the driver was flexible to pick me up at the airport instead of the Opera House to compensate for the fact that it was a tight transfer for me.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 29 Eki 2026
JL
Jeongjin LWe took Hanoi to Cao bang and returned back with them. Hanoi to Cao Bang was 5 passengers with driver (mini van type) much more comfortable but it was full and returning to Hanoi was a van type but two of us were only passengers. Both times drivers did not speak English but they communicated with translator app or other ways, and attentive to our needs. Both times took appx 6 hours (may take more if they make other stops to pick up/drop off) and made several bathroom breaks some stops are more basic than others, luckily we carried sanitizers. They picked us up from our hotel and dropped us off at our hotel, which was communicated with Vietnam Northern Travel website number (i did google search while waiting for confirmation) and able to message them via texts. They were pretty quick to respond and easy to communicate. Our pick ups were on time both times.
Hanoi - Cao Bang, Otobüs VIP 7, Vietnam Northern Travel, 25 Eki 2026
AC
Anne C2 hours late which meant my days plans had to be reorganised and we were left riding a motorcycle out of cao bang in the dark. Zero communication from driver, even when he saw us standing at opera house with luggage did not attempt to help. Stops for picking up what seemed to be his shopping. Would not use this transport company again.
Hanoi - Cao Bang, Otobüs Limousine 9, HT Travel, 23 Eki 2026
PL
Petra LI had a disappointing experience with this company.
I booked a limousine from Hanoi to Ban Gioc Waterfalls, scheduled to depart at 6:30 a.m. However, nobody was there at the scheduled time. When I contacted the company, I was told that the limousine was stuck in traffic. In the end, I travelled with passengers who had booked the 7:30 a.m. departure, which makes me suspect that the earlier departure may have been cancelled without informing me in advance.
The limousine was supposed to take me directly to Ban Gioc Waterfalls, with an expected arrival time of 1:00 p.m. Instead, the driver dropped me off in Cao Bang and directed me to another bus. I eventually arrived at the waterfalls at 3:30 p.m.
Overall, the service did not match what I had booked. The lack of communication, the unnecessary early start, and the significant delay made the journey frustrating. I would have appreciated transparency, better communication, and the service that was actually advertised.
Unfortunately, I would not choose this company again.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 16 Eki 2026
PV
Patricia VThe Bus was delayed, which was fine. After we got on the bus we kept driving throguh Hanoi for 2 hours. Then we picked up people from the same spot we startet at. In total, we got to our destination 5,5h later than expected.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 21 Eyl 2026
KG
Koelbl GBus was cancelled. Next Bus came one hour behind schedule and took in Overall much longer than expected
Hanoi - Cao Bang, Otobüs Limousine, Lam Hieu Travel, 21 Eyl 2026
JN
Joanna NOk ride, left on time after some changes were sent out but then amended again, comfy bus with seat belts etc. Two stops, friendly driver and arrived later than predicted but ok. Crazy driving, overtook every other vehicle and sometimes on blind bends but we arrived in one piece!
Hanoi - Cao Bang, Otobüs Limousine 9, VietNam Travel Bus (Việt Nam Travel Bus), 15 Eyl 2026