AD
Aleksandr DI booked this bus mainly because the advertised journey time was very attractive — only 5 hours, from 7:00 AM to 12:00 PM.
The day before the trip, the operator contacted me and confirmed the booking. They told us to arrive 20 minutes before departure. We arrived on time. The bus was nowhere to be seen.
There was another bus parked nearby, but it was empty and there was no driver around. I contacted the operator and asked where our bus was. Their answer was that our bus was stuck in traffic and that we should wait.
So we waited.
One hour passed. Then another.
The bus finally arrived at 9:30 AM — 2.5 hours after the advertised departure time.
But here comes the best part: we were the only passengers who had been waiting there since 7:00 AM. All the local passengers showed up at 9:30, exactly when the bus actually departed.
So apparently the local passengers have some magical ability to know the real departure time better than the people who actually booked the 7:00 AM bus. Either that, or the operator has a very creative understanding of what a “departure time” means.
Even more interestingly, we didn't actually leave on the bus that arrived at 9:30. We left on the exact same bus that had been sitting there all morning.
So I have a very reasonable question: was our 7:00 AM departure simply cancelled, while we were being fed the “stuck in traffic” story for 2.5 hours? I obviously can't prove what happened behind the scenes, but from a passenger's perspective, that's exactly what it looked like.
The bus itself was actually quite decent and comfortable. However, the USB charging port in my capsule didn't work, which isn't great when you're supposed to spend 6.5 hours on the road.
Instead of the advertised 5 hours, the journey took around 6.5 hours. In total, we lost roughly 4 hours of our time — 2.5 hours sitting around waiting for a bus that apparently wasn't coming, plus another 1.5 hours spent on the road beyond the advertised travel time.
The bus is fine. The organization is not.
If you value your time, I would definitely recommend choosing another operator.
Da Nang - Phong Nha, Otobüs VIP 22 Sleeper, TP Booking (TP Booking), 15 Eyl 2026
D
Dirk Wifi not working, chargers not working, 7 hours instead of 5 hours travel.
Da Nang - Phong Nha, Otobüs Üst Tek Kabin, HK Buslines, 29 Ağu 2026
G
Gilad No WiFi on the bus
The arrive time qas supposed to be 21:00 but we arrived at 22:30
Da Nang - Phong Nha, Otobüs Üst Tek Kabin, HK Buslines, 25 Ağu 2026
FL
Fredy LThe bus arrived 1 hour late and has some mechanical problems on road taking more than 30 minutes more.
Da Nang - Phong Nha, Otobüs Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 24 Ağu 2026
M
Michelle I had to change my bus last minute to a later bus & the bus company allowed me to change it, no problems.
Da Nang - Phong Nha, Otobüs Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 17 Ağu 2026
RU
Rene UEverything was fine.
Da Nang - Phong Nha, Otobüs Cabin 24, Hoang Minh Limousine, 29 Tem 2026
IA
Iurii ABed's remoute control didn't work. You can't select places on the 12Go so the places were not so good.
Da Nang - Phong Nha, Otobüs Cabin 24, Hoang Minh Limousine, 27 Tem 2026
ET
Emanuele TEverything was really fine. But the staff was unfriendly and a little bit stressed. I know they drive all day long and the job is very hard - when we had a short break I wanted to smoke a cigarette outside too but they didn’t let me. And when we arrived Phong Nha soon I asked if they could let me out before because my destination was on they way. I didn’t know that was impossible because of the traffic. And they replied unfriendly and this was the one thing. Everything else was very good, really - I choose it again :) we are all humans and sometimes we have a stressful day, I understand. But to get better in service you have to tell the truth, because I work in service too Imans understand.
Da Nang - Phong Nha, Otobüs Cabin 24, Hoang Minh Limousine, 1 Tem 2026
F
Florence Good service, put me
onto a different bus since i had missed mine. However they didn’t drop me off at the correct destination, as a solo young female in the middle of the night this felt quite poor
Da Nang - Phong Nha, Otobüs Sleeper 44, Hanh Luyen, 23 Haz 2026
LJ
Laura JThe bus itself looked brand new, cabin was clean and modern. Bus arrived 30 mins late which wasn’t too bad. However, the driver speeds making every bump in the road and every turn throwing you side to side a guarantee to keep you up the entire time, I only managed to sleep about 15 minutes max. They also kept opening up the cabin curtain and then closing it. So, it’s a way to get you from A to B, but do not rely on getting any sleep.
Da Nang - Phong Nha, Otobüs Cabin 24, Hoang Minh Limousine, 28 Nis 2026