Ferry was great.
Shuttle driver was a bit erratic, speeding through stormy weather. There were multiple times were we drove through large puddles and the windshield was totally blind from spray, and instances of dangerous last minute lane changes around other vehicles.
I recommend the ferry but not this shuttle company.
Beds were a bit short. If you’re smaller than 1,80m it should be good. Got orange juice in the beginning. Thought it was for free. We paid 100 Baht (could have asked). The AC was super super cold in the beginning but was way better through the night (no sweater was needed anymore). And they could dimm the light or switch it off while sleeping time. This was one major improvement point.
Maybe 12.go should provide the tickets through pdf, would make it easier than to pick it up. But was cool to get to see another part of Bangkok.
Overall it was an average experience.
หาดป่าตอง ภูเก็ต ไป เกาะสมุย, รถตู้ Van + Bus + Ferry, PP Service, 24 ก.ย. 2026
A
Ashutosh
Excellent transfer experience. The pickup in Phuket was punctual, the drive was comfortable, and the ferry transfer to Koh Samui was smooth and organized. Arrived safely and right on schedule. Would definitely book again.
I booked this trip from Phuket (Kata Beach) to Koh Samui, and after making the reservation, I checked the reviews on Google Maps. I found many negative comments, which honestly made me quite worried. However, I would like to describe my experience in detail because, so far, it has been much better than I expected.
My pickup was scheduled for 6:30 AM, and the driver arrived at my hotel at exactly 6:17 AM. I was already waiting at the entrance, so my pickup was very quick and easy.
Unfortunately, the next passenger was about 40 minutes late, and this made the pickup driver extremely angry. From that point, the atmosphere became quite unpleasant. He was driving very fast, shouting, and behaving in a way that made me feel uncomfortable and unsafe. This was definitely the only part of the journey that I did not enjoy. Nevertheless, he brought us safely to the main bus departure point.
From there, the experience became completely different. The coach was very comfortable, modern, spacious and air-conditioned. The driver was kind, respectful and professional, and his driving was extremely smooth. We made two rest stops during the journey: the first for around 20 minutes and the second for around 15 minutes. Both rest areas were convenient, with toilets and places to buy food, snacks and coffee.
After the coach journey, we arrived at the transfer point, where minivans were already waiting to take us to the ferry port. Everything was well organized. The minivan was comfortable, and the journey to the port took only about five minutes.
We arrived at the port approximately 40 minutes before the ferry departure. There were toilets and places to buy coffee and snacks while waiting, and the view from the port was beautiful.
I am now writing this review while I am on the ferry. The ferry itself is much better than I expected: it is large, comfortable, air-conditioned and well equipped. There is a café on board and comfortable seats where passengers can relax during the crossing.
I have not completed 100% of the journey yet, but so far I am satisfied with the service. Considering the price I paid for the complete transfer from Phuket to Koh Samui, I think it offers very good value for money.
I wanted to leave this detailed review because the negative reviews I read before travelling made me unnecessarily worried. Apart from the unpleasant experience with the first pickup driver, the rest of the journey has been comfortable and well organized.
