We waited just on a street corner, as the boarding address given was shuttered up. I went next door and they kindly phoned. Not helpful. As I had WiFi I contacted them by WiFi they just said the bus was coming. It did come eventually. The driver drive very fast, too fast. Then stopped for food. At Da Nang we were transferred to a car, the driver drove slower. We eventually got to Hoi An an hour and 20 minutes late.
The driver was amazing but the service was poor, we left a 17h30 HUE and we should have arrived to 20h10 at HOI AN but we arrived at 21h20 because we were waiting for people who left HUE at 18h20 ??? Wtf ?
Then when we were asking to leave because we paid 320 000 Đồng/p = 13euros/person which is clearly extra expensive for this king of really bad service we were badly shut mouthing
The bus was 45 min late. The driver was driving extremely fast, he took the holes and retarders at full speed. The trip does not go directly to Hoi an: we were stopped in Danang and then put in another car to finish the trip. In the car for Hoi an, the driver was making FaceTime and texting while driving throughout the trip. Despite everything, he took us directly to our hotel, which is appreciable
The bus arrived late, our seats were broken.
Most of all, we had to leave the bus at a moment, with no explanation, our bags being moved from the bus without noticing us.
We were piled up in a car with our bags on the knees, what a strange limousine!
Only good point, we were dropped off at our hotel.
We booked a Trip leaving at 16.30 and we're promised a direct 3 hours Ride from Hué to Hoi An. Instead we recieved a Message four hours before departure that the time was changed to 15.00..... and than it took us 4 hours because we had to Go through crowded Da Nang City during Rushhour because our Driver had to drop other Passangers there. I had to ist in the Back and could Not ist in the seat next to my wife because the Driver wanted to keep the seat free for some Girl He picked Up on the was to Bring to Da Nang
Driver was late, he picked someone up before the meeting place and then picked up three more people after the initial meeting place. The man with the group of 3 that were picked up last was angry about the seating arrangements and complained for the first 30 minutes he was in the van.
I am sure this was aggravating to the driver, but he seemed to ignore him. However, the driver was then driving at a high rate of speed and swerving. A couple times i was bounced right out of my seat. The driver did not really communicate and i just had to follow along to board the van and at the break stop to make sure that I did not miss getting in the van.
The van was also not very clean. I have taken a variety of transport options, but this has been my worst experience and seems to be the only company option if you want a limo van from Hue to Hoi An.