My voucher included no accurate information and 12go.asia provided ZERO support! The information listed on the 12go.asia website stated that I was booking a minivan from Koh Kood to Bangkok Ekkamai station however no detailed information was listed on my ticket. I contacted 12go.asia, but received no information from the agent. I was left to Google information by researching the logo on my ticket, which stated "Minibus Koh Chang Bangkok Transport". No one at this company ever answered their phone, but I was able to reach them on Line. My pickup was scheduled for 10am however, I was told to be at the pickup location at 9:15am to wait for a songthaew. The songthaew did not arrive until 10:30am and we arrived at the pier with only 5 minutes to spare. I checked in with an agent at the pier and she handed my a ticket for the ferry. Once I arrived on the mainland, I contacted the company again on Line as I had no information on who would be picking me up at the pier. I was told to "get into a van". Ridiculous!!! I fortunately found the correct van who drove me to a gas station and then told me to wait there for 40 minutes the minibus to Bangkok! When the minibus arrived, the driver was extremely rude, the bus was hot and the seats extremely uncomfortable. We arrived in Bangkok 1.5 hours late. I would absolutely NOT recommend this transfer!
Driver was very recklessly driving and constant heavy braking and exacerbating as well as experiencing g forces driving over speed bumps made the trip very uncomfortable.
Very good, very efficient.
Boat is new and confortable, bus is decent.
Pick up drive with songthaew was a bit extreme. These drivers often drive uncomfortably too fast.
The best option to go from Koh Khood to Bangkok. Everything was on time. We also got free meals, snacks and water. Bus was comfortable and ac wasn’t freezing.