Didn't receive any snacks or meals even though it was mentioned when booking and had to collect the ticket from the station even though it said eticket is valid.
The journey was comfortable. Unfortunately we had to change our sightseeing plans because the journey began late. We were asked to be at the pickup at 8.30 for a 9am pick up.
WhatsApp communication was excellent. We booked the minibus but as we were the only people who had booked our particular service, they sent a car instead. A photo of the car and contact number for the driver was sent to me in advance. The car was comfortable and we arrived in good time.
When mini bus accidentally down, company arranged a private car to pick me up at hotel. Although I have to wait one hour, I still consider the company is responsible and willing to help.