Seamless from a ticketing purchase and delivery perspective but I would have like tickets that had my wife and I seated together rather than across the aisle. Noting this was a purchase for rail tickets
They were supposed to pick us up at 7:00 a.m., but the car didn’t arrive until 7:30. I was extremely thirsty and really needed to use the restroom. After that, we were taken to a tea factory and ended up spending 30 minutes there.
I was supposed to arrive at 10:40, but instead we were dropped off in front of the Nuwara Eliya post office and told it would be a 30-minute break. I couldn’t take it anymore, so I walked to my hotel carrying my heavy luggage...
It was not close to be on time. Mentioned pick up time in Kandy was the same for all guests. So some of them had to wait for almost an hour.
Arrival time was late too, almost 2 hours.
A fantastic experience, beautiful scenery, comfortable seating & clean toilets. The departure time was a little later than stated but didn’t cause us any issues, we’d do it again regardless. Very easy to navigate the train stations & find our reserved seats. The train staff let you know when great photo ops are coming so you don’t miss anything. Would highly recommend!
แคนดี ไป นูวาราเอลิยา, รถไฟ #11127 Second Class Reserved Seats, Sri Lanka Railway, 13 พ.ย. 2025
S
Shan
The allocated seating is very confusing, as you don't get to sit together always. Unless the higher number is even, you're sitting in front/behind each other!
People queue to hang out the train, so if you want that, prepare to queue. The tea & snacks are reasonably priced & good. Views are phenomenal & you pass through some really quaint places.
แคนดี ไป นูวาราเอลิยา, รถไฟ #11127 Second Class Reserved Seats, Sri Lanka Railway, 6 พ.ย. 2025
JL
Jyoti L
The booking experience was great. The train service was also good. The cleanliness of the train, comfortable seating and not to mention the consideration to rotate the seats in the dirwction of the train so that passengers don't motion sickness. Just that the train was late, but everything else wa great. We also didn't need to print the tickets. The station masters were helpful in providing information and so were the announcements.