Perfect Organisation and on time. Very Friendly Staff. Only negative aspect is the insurance on the 12go Website. I booked an unnecessary insurance on top because it was automatically selected and I haven't see it.
I was charged for travel insurance that I wasn’t aware of . I contacted the travel company by email they said I’d ticked a box and to sort it out with 12go. When I tried emailing back they stopped the email. I won’t be travelling with this company again
Great experience, the pier's location is very nice compared to others with all the services you need. The speedboat departed on time and arrive even a little bit ahead of schedule (possibly favourable sea conditions). Boat was comfortable and the instructions by the crew quite clear. Definitely recommend with this operator.
basically you don’t reserve a car but there is a personnthet calls a taxi or a grab in the moment you arrive so you have to wait anyways, so better to call a car yourself on grab and you will save money
We were supposed to be left at the destination pier in reality that included a car transfer and another longtail boat . Wasn’t explained when purchased the ticket we took 45 min extra compared to planned
It was a good trip I had paid insurance which I did not realise until the ticket was issued which made it more expensive and was unnecessary as I already had insurance so not so good on 12Go
We waited one hour before. Then it left 20 minutes late, then we turned around after leaving pier about 10 minutes into the trip, because they picked up the wrong passenger. So arrived very late. The captain drove too fast for the rough sea and it was a very disappointing experience. I don’t like leaving a negative review. But it is the truth
We thoroughly enjoyed the speedboat from Bang Rong Pier to Nattaran pier however when we got to our destination we had to strategically climb and balance across other large speedboats to get to the shore. I am a small and dexterous 71 year old and I managed it with staff assistance but there would be many older travellers who would find it a challenge. All other aspects of the trip were excellent although the big engines are understandably noisy.
This was my best speedboat trip I've taken over the last month and a half in South Thailand. It left on time, we arrived 10 minutes early, and the people were very kind.