Delay as hell. Avoid this operator.
I planned to catch a speedboat at 09.30 since it said a minivan arrive at 09.00. It turned out i arrive at the pier at 10:30.
I would like to express my dissatisfaction regarding my recent ferry booking.
I specifically chose the ferry instead of a speedboat because I am prone to seasickness. However, I was informed only about one hour before departure that the service would be changed to a speedboat.
At that point, I had no choice but to continue with the trip, as all other arrangements had already been made in advance. Despite this significant change, I was still charged the same price as originally booked.
I find this situation quite unfair, as the service provided did not match what I had intentionally selected.
I would appreciate your explanation regarding this matter, and I hope you will consider appropriate compensation
รถตู้ Van VIP, Lipe ferry and speed boat (หลีเป๊ะ เฟอรรี่ แอนด์ สปีด โบ๊ท), 5 ธ.ค. 2023
N M
Nikolay M
Driver didn't speak English and sometime his behavior without explanation looked bit rude. He also completely ignore Road code, but I think it is quite common problem in Thailand... Everything else is fine. Thank you.
รถตู้ Van VIP, Lipe ferry and speed boat (หลีเป๊ะ เฟอรรี่ แอนด์ สปีด โบ๊ท), 14 ต.ค. 2023
S M
SOON M
Crews good in manners and service plus ferry clean .
Very tight spaces, very unconfortable trip. Everyone packed like sardines. An absolute lack of organization between the van company and the boat company.
รถตู้ Van VIP, Lipe ferry and speed boat (หลีเป๊ะ เฟอรรี่ แอนด์ สปีด โบ๊ท), 17 พ.ค. 2023
B H
Benjamin H
Good, trip but it would be nice if every passenger have a lifeWest on his seat, not just some passengers
รถตู้ Van VIP, Lipe ferry and speed boat (หลีเป๊ะ เฟอรรี่ แอนด์ สปีด โบ๊ท), 24 เม.ย. 2023
We arrived with the ferry at the pier and there wasn’t anyone there to pick us up. After having asked if there was an agent from 12go somewhere, they told me that I should go to their office across the road.
There they immer knew who I was because the van had left 20 minutes before without us.
They said they had waited for us we we didn’t show up at 11.30 - how could we have? We were on the ferry at that time! and there couldn’t have been a ferry that had arrived earlier; so I really don’t know why they left without us.
Luckily they could organize another van which took us to Hat Yai airport.
All worked out well but with a bit hassle…
I went to the correct pier, the check in sent me to another 200 mitres away, I had to carry my suitcase, they sent me back and said boat not go eventually they let me on boat, not 12 Go fault
Boat arrived on time but one of the engines malfunctioned on the way. Fortunately the other engines were ok so we made it in good time but those things should be checked and fixed before each trip
Great trip. Excellent weather. Not to compare with trip on 31-7-17 when the weather was stormy and a lot of rain. The boats need a lot of maintenance they're old and damaged. Too much risk for the people.
Driver came 10 minutes late to pick us up at the exit gate at Hat Yai AirPort while he was standing there al ready at the parking lot. He drove to fast in heavy rain. Could not seen much trough windshield. Irresponsible!