It was too cold !
No towel in our beds.
Diner is ok.
รถไฟ#134 2nd Class AC seats, Laos Railway by RG Adventure (RG Adventure ), 19 ก.ค. 2026
T O
Tamas O
Overall, I had a good trip. However, I would like to mention an issue regarding the enforcement of your luggage policy.
I had to remove my bug spray from my suitcase because it was confiscated, as I was told that aerosols are not allowed at the stations between Vientiane and Luang Prabang (my route included a stop in Vang Vieng). However, my bug spray was not confiscated at Vientiane station when I began my journey.
If aerosols are prohibited at all stations, why was I allowed to carry it through the departure station but required to dispose of it later? This inconsistency was confusing.
In addition, my friend was carrying flammable items such as spray cans and perfume, and he was allowed through without any issue.
I would appreciate it if the rules could be applied consistently to all passengers rather than being enforced selectively. Thank you.
I did not get the sleeper car that I booked (and even though I booked well in advance) and certainly would not have taken the train knowing I'd have to sit in a seat. On top of that, the provider charged almost twice as much as I would have paid booking direct with Thai railways. If not even the service of booking the ticket you wanted is included, I could have done it myself with much less stress and hassle.
รถไฟ#K12 Van + Train + Van + Van, Laos Railway by RG Adventure (RG Adventure ), 18 มี.ค. 2026
C R
Christopher R
Abit fussy at security at station with airport style security and scissors taken off people
Apart from that it was excellent. Efficient, quick and comfortable. Even the minivans at Luang Prabang station didnt try to rip you off and were super well organised
On the 16th, I booked a train ticket on your platform for travel from Vang Vieng to Luang Prabang on the 18th. Your platform showed that my booking had been confirmed, but also stated that I still needed to wait for further confirmation from your platform, and that the booking would only be considered confirmed once the e-ticket was issued.
My hotel in Luang Prabang for the 18th had already been confirmed and could not be rescheduled.
However, until the afternoon of the 17th, I was unable to contact your company at all, including searching online for a contact phone number. I sent emails to you, but your replies were vague and unhelpful. As a last resort, I went directly to Vang Vieng train station to check the email confirmation you sent me. After checking, my name and booking could not be found in the system.
With no other option, I had to book a minibus early the next morning to reach my destination. I lost the money I paid for the train ticket and still had to endure a 7-hour bus ride.
I sincerely urge your company: if you do not have the capability to confirm train tickets immediately after customers have paid, please do not sell them. As for how reasonable it is to send a “re-confirmation” at a later time, please assess this yourselves.
Finally, please do not send me any further emails. I do not wish my mailbox to be treated as a trash bin. Thank you.
I booked a first-class ticket, but due to overbooking (which seems to happen far too often, why is there always overbooking?), I was placed in second class. In the end, I paid the same price as a second-class ticket, even though the correct fare should have been almost half of what I originally paid.
The staff were very responsive and kind, and I truly thank them for that. However, despite being informed of the issue three days before departure, I did not receive a proper refund or any commercial gesture. This was especially disappointing since I had booked my train ticket two weeks in advance specifically to avoid this kind of situation.
It was great to get a sleeper at the counter that I couldn't get in advance
รถไฟ#134 2nd Class AC seats, Laos Railway by RG Adventure (RG Adventure ), 23 ธ.ค. 2025
S T
Sack T
The station is beautiful and the train was great.
My issue is that the crowd was disorderly. The mass was pushing their way through even though there was no need for it.
The passengers were cutting through the line when there was no need for it.
There was plenty of time for everyone to get to the train platform without being in a mad rush.
Everything worked well from pick up to the transfer to the hotel. Good driver, made short breaks only. We felt very safe during the ride.
Good upfront communication via WhatsApp.
100% recommendation!
Downgrade because of 12go, that book random sleeper place for our familly. A child of 4 years old was placed away from us, alone in a upper sleeper place. Fortunatly, people were nice on the train.
Awful Chinese tourists not waiting in line, trying to squeeze in. Being disrespectful and making to much noise. Please inform them how to behave properly since their parents didn’t obviously.
The stations were so far out of town it added a lot of cost and time to the journey. The stations were functional but bland. I booked a return ticket but ended up flying back as it was hardly any more expensive and quick and both airports were close to the centre of their towns so overall air was a better choice.
I wanted to book the last train, but it was full. I booked an earlier one. I was contacted by 12GO through WhatsApp and informed the train was full and that I had to pay en extra 85 Baht to take the later train!!!
Train was on time, clean and a quick means of travel.
รถไฟ#C92 Truck Van + Second Class + Truck Van, Laos Railway by RG Adventure (RG Adventure ), 28 ก.ย. 2025
M C
Michael C
Comfortable train journey into thailand. Train station was quiet and orderly. We did have to pay 10k kip for leaving the country but after some research border officers are allowed to charge for overtime fee. It isnt much money but I dont like supporting corruption.
The train was tidy and comfortable with clean bed sheets and bedding provided. Toilets were good too but bring your own toilet paper as it runs out fast.
Otherwise a great journey I actually enjoyed!
Great experience travelling on the high speed railway. Tickets came through a few days before the journey as described. Having a QR code on my mobile made it really easy. The journey was very quick and scenic. Would recommend as an efficient way to travel in Loas, just be aware of the strict stipulations related to your luggage.
Void ticket die to spelling g error in name which resulted in having to fly to kumming. Was a terrible experience due to someone human error issuing the tickets
The booking was easy, the driver was great and everything went smoothly. When our tickets were not available were quickly notified and given other options. The only downside was not being able to select seats for the sleeper train.