The train departure was on time but arrival was substantially late. The train was clean. The luggage storage was not clearly signed. We purchased 24 inch cases according to the train site explanation but it does not help much. The storage near the sits can hardly be used for heavy stuff and the separate storage room does not have issue with 28 inch cases. There were no Wifi on the train and the mobile data connection hardly worked. It was chat only in most cases. I can't say anything about 12Go's support because we don't use it. On the other hand they charged about 15 eur extra for two tickets and selected sits for us (it was not a very good selection after all). I would go directly to the operator site and buy ticket there.
It took long time and many emails to fix a simple problem with incorrect ticket. It is not effective using robot in the chats or maybe the robot needs to be updated.
I had to change trains during my trip, and the process was relatively smooth, minimizing disruptions.
รถไฟ ที่นั่งชั้นสอง, Hellenic Train, 2 ส.ค. 2023
A
Alex
The ticket prices align with what's expected for this type of train railway and the services provided.
รถไฟ ที่นั่งชั้นสอง, Hellenic Train, 8 มิ.ย. 2023
G
Georgios
I frequently use this train railway, and it has never disappointed me. The trains are always on time, and the schedules are well-maintained. The cleanliness of the trains and stations is commendable, and the onboard amenities provide a comfortable journey. It's a reliable mode of transportation that I trust for travel.
รถไฟ ที่นั่งชั้นสอง, Hellenic Train, 16 พ.ค. 2023
M
Matthew
I've used this train railway several times, and it has maintained its punctuality, ensuring I arrive at my destination as planned.