First time going Whith Sikat. Was a bit tricky to find where they were located with the bus when I came to bangas port. I thought the guy who followed me and said where to go was trying to fool me because the bus is at the back of the marketplace. But I came on fine. Only 7 passager this day so I had the backseat all for myself.
Due to a system error, my ticket was charged twice, and I am unable to view the ticket on the website; however, my request for cancellation was denied because the email address did not match their policy requirements, leaving me unable to receive a refund.
It was a good service and would use again. The bus only had 8 people on the way there and 5 on the way back, so spacious and comfortable. The departure location is convenient and easier to navigate than PITX. Only issue was that not much help was given between the bus and the ferry, where the representative walked off and that was a little stressful. But we figured it out. Staff on the bus were friendly and sold snacks and drinks too. There was a brief 5 or 10 min toilet stop at a very clean place. Overall a good service even if it costs more than diy.
While Sikat's service on the outbound journey was excellent, with staff available to help every step of the way, the Balatero Port-Citystate Hotel Tower route left customers stranded, without any assistance. I personally emailed Sikat before the trip, asking where the meeting point was at Balatero Port, but received NO response. No one in the instructions explained that before entering the port, you had to stop by an office to complete the necessary paperwork to board the boat. Only thanks to the driver of the Tok Tok bus I used did I learn of this requirement. I only saw Sikat when I arrived at the bus, without any assistance from anyone beforehand.
The trip itself was smooth but there was no indication while booking then when we got to the port in puerto galera that we had to go to the sikat office and get physical tickets. We didnt have access to a printer to print, maybe its in the fine print somewhere, but should be a bit more visible, so we had an issue and delay while boarding that was very frustrating and avoidable. The lady on the bus was very sweet and professional.